Part-Time Member Services & Financial Solutions Advisor

Kinecta; El Segundo (CA); On-site; USD 20,000 - 24,000; Part time

Job summary

Kinecta in El Segundo, CA is seeking a Part-Time Member Service Specialist who will handle member inquiries, explain financial products, and process routine transactions in a timely, accurate manner.

The role emphasizes member service, lead generation, and meeting quality and sales goals while maintaining confidentiality and adhering to policies. Prior cash handling and customer service experience are preferred.

Qualifications

• Knowledge of sales, customer service, and financial products and services.
• Good communication skills—written and oral.
• Bi-lingual proficiency may be required.
• Capable of articulating financial concepts.
• Ability to read and interpret financial information.
• Be a contributor and team player.
• Ability to learn and apply new information and skills.
• Ability to work under intensive deadlines.

Responsibilities

• Assist members and proactively uncover financial needs through referrals, products and services.
• Participate in development of trainings and floor meetings.
• Meet and maintain Quality Assurance goals along with corporate and department goals.
• Process transactions accurately (disburse funds, transfers, loan payments, stop payments, ACH/ATM/Debit disputes).
• Drive personal performance and sales production goals.
• Maintain confidentiality of member records.
• Ensure compliance with loan requests and policies.

Skills

PC knowledge

Sales

Customer service

Financial products knowledge

Communication skills

Bilingual (optional)

Problem solving

Articulate financial concepts

Reading financial info

Team player

Learning agility

Deadline-driven

Education

High school diploma or GED

Job description

Kinecta in El Segundo, CA is seeking a Part-Time Member Service Specialist who will handle member inquiries, explain financial products, and process routine transactions in a timely, accurate manner.

The role emphasizes member service, lead generation, and meeting quality and sales goals while maintaining confidentiality and adhering to policies. Prior cash handling and customer service experience are preferred.