Part Time Member Service Representative

Planet Fitness - Excel Fitness; Virginia Beach (VA); On-site; USD 42,000 - 60,000; Part time

Job summary

An established industry player is seeking a Member Service Representative Sub to join their dynamic team. This role offers flexibility and the opportunity to support the team while providing exceptional customer service. As a front desk team player, you will create a positive member experience and ensure cleanliness throughout the facility. With a commitment to growth and development, this position can lead to exciting career advancement opportunities. If you are passionate about helping others and thrive in a vibrant environment, this is the perfect chance to start your journey with a rapidly expanding fitness franchise.

Benefits

Paid leave for full-time employees

Flexible scheduling

Health and safety protocols

Qualifications

• Must be 18 years or older with a high school diploma or GED.
• Exceptional customer service skills are essential.

Responsibilities

• Provide exceptional customer service and assist with shift coverage.
• Check members in and help with account sign-up processes.

Skills

Exceptional customer service skills

Positive mental attitude

Punctuality

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

Looking to pick up extra hours? Join our team!
As a Member Service Representative Sub, you will have flexibility in your schedule, providing the team added support when needed!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year, and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional Manager (responsible for 5-10 locations), and all the way up to over $100k as a Regional Director overseeing 10+ locations!

See For Yourself!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior customer service and cleanliness.

What are you waiting for? APPLY TODAY!

Essential Duties and Responsibilities

- Provide an exceptional customer service experience by filling in for available shifts when needed.

- Responsibilities include:

1. Be on call to assist with shift coverage, as needed
2. Check members into the system.
3. Take prospective members on tours then assist them with the new account sign-up process
4. Facilitate needed updates to member accounts.
5. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
6. Detailed cleaning in all areas of the facility.

Qualifications/Requirements

1. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding members’ expectations.
2. People with positive mental attitudes excel here!
3. Customer service background preferred.
4. Punctuality and reliability are a must.
5. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
6. High School diploma/GED equivalent required.
7. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during the shift.
2. Continual talking in person or on the phone during the shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter commercial cleaning products during the shift.

Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.

Mask up! All of our team players are required to wear masks at all times while in-club, and members are required to follow all state & local mask mandates.

Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.

Social Fitnessing! We offer a touch-less check-in for our members and promote keeping a safe distance between all.

Need a day off? Full-time employees have paid leave to take a break!