Member Service Representative I

AmeriCU Credit Union; Fort Drum (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Health Savings Account contributions

Paid Time Off

401(k) with employer match

Employee Assistance Program

Tuition Reimbursement (after one year,

Company-paid Life Insurance and AD&D

Short-Term Disability coverage

Employee appreciation events

Job summary

AmeriCU Credit Union in Fort Drum, NY is seeking a Member Service Representative who delivers exceptional member experiences. You’ll welcome members, assist with ITM technology and teller transactions, and identify needs to refer appropriate credit union products and services.

This role offers competitive compensation starting at $19.84 to $24.80 per hour, overtime eligibility, incentive eligibility, and opportunities for growth within a community-focused, team-driven environment.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and digital tools.
• Strong attention to detail and organization.
• Commitment to meeting goals and contributing to team success.

Responsibilities

• Welcome and assist members in a professional, friendly manner.
• Serve as primary contact for ITM technology and teller transactions.
• Build relationships by identifying member needs and referring appropriate products.
• Conduct courtesy calls and in-person outreach to retain and grow member relationships.
• Partner with internal teams to support member growth and deepen relationships.
• Accurately document member interactions in the CRM system.

Skills

Customer service

Relationship building

Teamwork

Tech proficiency

Attention to detail

Goal orientation

Tools

CRM software

Job description

Location: Fort Drum, NY

Starting Pay for this role - $19.84/hour to $24.80/hour, actual starting pay will depend on experience

Position is overtime eligible and incentive eligible

Member Service Representative – AmeriCU Credit Union

AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

What You’ll Do As a Member Service Representative

• Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture
• Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions
• Build relationships by identifying member needs and referring appropriate credit union products and services
• Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships
• Partner with internal teams to support member growth and deepen existing relationships
• Meet or exceed performance and service goals
• Support onboarding and training for new hires within the financial center; may assist at other locations as needed
• Accurately document member interactions in the CRM system
• Perform account servicing and maintenance with attention to detail
• Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements
• Actively participate in community engagement initiatives
• Cover shifts as needed in any Financial Center within your assigned region. You may be required to assist another region if needed. A reasonable commute from their primary Financial Center

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to work in a fast-paced, team-focused environment
• Comfort with technology and willingness to support members with digital tools
• Strong attention to detail and organizational skills
• Commitment to meeting goals and contributing to team success

Benefits & Growth Opportunities

At AmeriCU, our Member Service Representative roles are designed for growth—whether you're starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career.

We offer:

• Competitive Medical, Dental, and Vision plans
• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• 401(k) with employer match after one year
• Employee Assistance Program
• Tuition Reimbursement (after one year, full-time)
• Company-paid Life Insurance and AD&D
• Enhanced Short-Term Disability coverage
• Employee appreciation events and a strong team culture

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

• https://www.americu.org/in-our-community/
• https://www.americu.org/why-americu