Part-Time Member Experience Specialist - PTO

National Fitness Partners; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners is hiring a part-time Customer Service Representative to deliver a superior, judgement-free member experience at Planet Fitness locations. You will greet members, answer questions, process sign-ups, and help with class promotions while maintaining a clean facility.

Ideal candidates bring friendly communication, reliability, and a passion for helping others. We offer hourly pay, schedule flexibility, and growth opportunities within a nationwide gym network.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones in a friendly, script-guided manner.
• Greet members, assist sign-ups and tours, and log amenities.
• Respond to questions and concerns professionally and promptly.
• Process purchases at the point of sale and promote fitness programs.
• Maintain a clean, safe club environment.

Skills

Customer service

Communication skills

Phone etiquette

Tools

POS system

Job description

National Fitness Partners is hiring a part-time Customer Service Representative to deliver a superior, judgement-free member experience at Planet Fitness locations. You will greet members, answer questions, process sign-ups, and help with class promotions while maintaining a clean facility.

Ideal candidates bring friendly communication, reliability, and a passion for helping others. We offer hourly pay, schedule flexibility, and growth opportunities within a nationwide gym network.