Part-Time Member Experience Specialist

Park Dist Of Highland Park; Highland Park (IL); On-site; USD 25,485 - 26,863; Part time

Benefits offered by this job

Health & Fitness Membership

Outdoor Pool Membership and Seasonal</

Beach Access

Program and Facility Discounts on aVar

Job summary

The Park District of Highland Park is seeking a part-time Membership Services Coordinator for Park Fitness in Highland Park, IL. The role focuses on professional, high-quality member and guest services, helping with membership sales, processing, and retention, and ensuring accurate data entry.

This position requires independent judgment, problem-solving, and strong communication to deliver welcoming experiences that reflect the district's mission and values.

Qualifications

• Bachelor's degree in Recreation or related field, or equivalent education/experience.
• Effective verbal and written communication skills.
• Experience with registration software.
• Experience in membership services and/or fitness programming is a plus.
• Proficiency in Microsoft Office Word/Excel.
• Ability to train, schedule, and motivate co-workers.
• Punctual and able to work flexible shifts including openings, closings, and weekends.

Responsibilities

• Greet and assist members, guests, and community participants in a professional, friendly, and welcoming manner during all interactions.
• Provide accurate information regarding membership options, programs, schedules, policies, and services.
• Process membership transactions, including new sales, renewals, transfers, cancellations, prorations, and billing updates with accuracy.
• Participate in membership retention initiatives, including outreach calls and follow-ups.
• Conduct facility tours for prospective members, highlighting programs, services, and amenities.
• Assist with program registration, point-of-sale transactions, gift cards, passes, and personal training packages.
• Maintain accurate, secure, and organized membership records and data in the recreation management system.
• Adapt to high-paced situations while maintaining excellent customer service.
• Handle emergency situations following CPR/AED protocols when required.

Skills

Customer service

Communication

Microsoft Office

Data entry

Multitasking

Education

Bachelor's degree in Recreation or related field

Tools

Registration software

Job description

The Park District of Highland Park is seeking a part-time Membership Services Coordinator for Park Fitness in Highland Park, IL. The role focuses on professional, high-quality member and guest services, helping with membership sales, processing, and retention, and ensuring accurate data entry.

This position requires independent judgment, problem-solving, and strong communication to deliver welcoming experiences that reflect the district's mission and values.