Membership Experience Specialist

Park-Dist-of-Highland-Par; Highland Park (IL); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Health & Fitness Membership

Outdoor Pool Membership and Seasonalbe

Program and Facility Discounts

Job summary

The Park District of Highland Park is seeking a part-time Membership Services Coordinator to deliver professional, friendly member and guest services at Park Fitness. You will handle membership sales, processing, and retention while ensuring accurate data entry and a welcoming experience that reflects our mission and values.

You will greet members, provide information on memberships and programs, and support registration, POS transactions, and safety procedures.

Qualifications

• Bachelor's degree in Recreation or related field, or 1 year experience in the fitness industry.
• Effective verbal and written communication with strong organizational skills.
• Experience with registration software preferred.

Responsibilities

• Greet and assist members, guests, and participants in a professional, friendly manner.
• Process membership transactions including sales, renewals, transfers, cancellations, and billing updates.
• Assist with member retention, outreach calls, trials, or expired member communications.

Skills

Customer service

Communication

Data entry

Microsoft Office

Sales

Education

Bachelor's degree in Recreation or related field

1 year fitness industry experience

Tools

Registration software

Job description

The Park District of Highland Park is seeking a part-time Membership Services Coordinator to deliver professional, friendly member and guest services at Park Fitness. You will handle membership sales, processing, and retention while ensuring accurate data entry and a welcoming experience that reflects our mission and values.

You will greet members, provide information on memberships and programs, and support registration, POS transactions, and safety procedures.