Part-Time Member Experience Specialist

Planet Fitness; Collegeville (PA); On-site; USD 20,664,000 - 24,797,000; Part time

Benefits offered by this job

Growth opportunities

PTO

Free Black Card Membership

Shift-differential pay

Employee Assistance Program

Job summary

Planet Fitness in Collegeville, PA is hiring a part-time Customer Service Representative. The role focuses on delivering a superior, judgment-free member experience and supporting the front desk with signups, tours and log amenities.

You will answer phones, process POS transactions, promote fitness classes, and keep the club clean and welcoming while providing friendly, professional service to members and guests.

Qualifications

• Customer service experience preferred.
• High school diploma or GED preferred.
• Must be 18 years or older and able to work part-time.

Responsibilities

• Provide superior customer service to members and guests.
• Answer phones politely and use information script.
• Greet, sign up, tour new members and log amenities.
• Assist with questions and concerns in a timely manner.
• Process beverage/merchandise purchases via POS.
• Promote fitness classes and services to members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service

Phone etiquette

Communication

Data entry

Education

High school diploma or GED

Tools

POS system

Job description

Planet Fitness in Collegeville, PA is hiring a part-time Customer Service Representative. The role focuses on delivering a superior, judgment-free member experience and supporting the front desk with signups, tours and log amenities.

You will answer phones, process POS transactions, promote fitness classes, and keep the club clean and welcoming while providing friendly, professional service to members and guests.