Part-Time Member Experience & Retention Specialist

Educational Alliance; United States; On-site; USD 20,664 - 34,440; Part time

Job summary

Educational Alliance is seeking a part-time Membership Associate for the 14th Street Y in New York City. This role focuses on customer service and member retention, requiring 3-5 years of experience in managing an office or related settings. The Membership Associate will handle inquiries, assist in sales, and conduct service trainings. Ideal candidates are organized, team-oriented, and available early mornings and weekends. Join us to help enrich our vibrant community center!

Qualifications

• At least 3-5 years' experience managing an office with multiple departments or other relevant experience.
• Must be available at 5:45 am, Monday through Friday and/or 6:45 am, Saturday and Sunday.
• Willingness to get fire department certifications for building and event compliance.

Responsibilities

• Ensure seamless execution of various reporting and outreach tasks at the Service Desk.
• Plan and execute small in-house customer service trainings.
• Maintain thorough understanding of all programs and offerings of the 14th Street Y.

Skills

Customer Service

Organizational Skills

Microsoft Office

Teamwork

Job description

Educational Alliance is seeking a part-time Membership Associate for the 14th Street Y in New York City. This role focuses on customer service and member retention, requiring 3-5 years of experience in managing an office or related settings. The Membership Associate will handle inquiries, assist in sales, and conduct service trainings. Ideal candidates are organized, team-oriented, and available early mornings and weekends. Join us to help enrich our vibrant community center!