Member Experience Specialist (Part-Time) — Free Gym Membership

YMCA of Greater New York; New York (NY); On-site; USD 19,514 - 27,792; Part time

Benefits offered by this job

Retirement benefits

Paid time off

Free YMCA membership

Job summary

The YMCA of Greater New York is hiring for a part-time position at La Central YMCA in Bronx, NY. The role emphasizes providing excellent customer service, engaging with the community, and managing member interactions with a focus on building rapport and credibility. Candidates should have a high school diploma and 2-3 years of customer service experience. Benefits include retirement options, paid time off, and free YMCA membership, ensuring a supportive working environment.

Qualifications

• Two to three years of customer service experience required.
• Strong interpersonal skills with the ability to quickly build rapport.
• Excellent customer service skills and solution-oriented.

Responsibilities

• Greet and welcome everyone who enters the Branch.
• Provide a positive experience with every interaction.
• Scan all members into the facility access system.
• Answer telephone inquiries and collect contact information.
• Process program registrations and memberships.
• Support team members by covering additional shifts.

Skills

Customer service experience

Interpersonal skills

Ability to work in a fast-paced environment

Computer literacy

Education

High School Diploma or equivalent

Coursework toward a bachelor’s degree

Tools

Microsoft Office

Job description

The YMCA of Greater New York is hiring for a part-time position at La Central YMCA in Bronx, NY. The role emphasizes providing excellent customer service, engaging with the community, and managing member interactions with a focus on building rapport and credibility. Candidates should have a high school diploma and 2-3 years of customer service experience. Benefits include retirement options, paid time off, and free YMCA membership, ensuring a supportive working environment.