Part-Time Medical Receptionist - Family Practice

Duly Healthcare; Naperville (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Duly Healthcare is seeking a part-time Medical Receptionist in Naperville. Responsibilities include welcoming patients, managing appointments, and performing administrative tasks. The ideal candidate will have customer service experience, strong communication skills, and proficiency in EPIC. This position offers comprehensive benefits, including medical coverage and a 401(k) match.

Benefits

Comprehensive medical, dental, and vision benefits

Immediate 401(k) match

16 hours paid volunteer time off

Culture of Diversity, Equity, and Inclusion

Qualifications

• Prefer one year of experience in a medical office.
• Able to type a minimum of 30 wpm strongly preferred.
• Capable of providing excellent service with a friendly demeanor.

Responsibilities

• Greet patients and guide them through the check-in process.
• Maintain accurate patient charts and schedules in EPIC.
• Handle payments and ensure financial procedures are followed.

Skills

Customer Service

Communication

Organization

Multi-tasking

Adaptability

Team Work

Education

High school diploma or GED

Tools

EPIC

Microsoft applications

Job description

Overview

Medical Receptionist – Naperville - Family Practice

Position Highlights:

• Part-Time, 24 hours
• Hours: Monday and Wednesday, 7:45AM-5:15PM; Friday, 8:15AM-4:15PM
• Location: Hobson Road
  1220 Hobson Road
  Naperville, Illinois 60540

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Immediate 401(k) match.
• 16 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.

Responsibilities

• Acknowledges and welcomes patients and visitors.
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
• Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
• Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• As directed, conveys information to patients and/or visitors.
• Assistants or calls for assistance with patients with ambulatory difficulties.
• Obtains registration information from patient for input into EPIC.
• Verifies and/or updates demographic and health plan information.
• Checks patients in and out of clinic.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
• Schedules appointments into EPIC according to Practice protocol.
• Conveys schedule changes to appropriate staff.
• Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
• May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
• Pulls patient charts, files information correctly info patient charts, and maintains filing system.
• Prepares charts to clinic and/or Practice specifications.
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC.
• Balances daily cash and collections.
• Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
• Understands limits of responsibility by not providing medical advice to patients.
• Performs all other duties/responsibilities as assigned

Qualifications

• Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Able to type a minimum of 30 wpm strongly preferred
• High school diploma or GED
• Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
• Organization: Able to provide order and structure to daily processes and work environment.
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
• Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
• Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.

The compensation for this role includes a base pay range of $15.00-21.00, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.