Kraff Eye Institute - Medical Receptionist

Davita Inc.; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading eye care institution in Chicago as a Patient Coordinator, responsible for coordinating patient experiences and administrative support. This role ensures seamless communication between patients and healthcare providers, requiring strong customer service skills and a commitment to confidentiality. The position offers a competitive hourly wage and benefits, reflecting the institute's dedication to exceptional patient care.

Benefits

Health care benefits

Retirement plans

Paid time off

Discounts on services

Qualifications

• At least 2 years of healthcare office experience.
• Ability to effectively communicate and listen.
• Maintaining patient confidentiality per HIPAA.

Responsibilities

• Greet patients and schedule appointments efficiently.
• Handle financial records and process third-party claims.
• Maintain inventory and ensure a safe environment.

Skills

Problem-solving

Strong customer service

Effective communication

Organizational skills

Education

High School diploma or equivalent

Tools

Patient records software

In-store technology

Job description

Requisition ID: 881421

Store #: 00T169 Kraff Eye Institute

Position: Full-Time

Total Rewards: Benefits/Incentive Information

The Kraff Eye Institute is one of the leading laser vision correction centers in Chicago and the surrounding area. With decades of experience and a commitment to utilizing the latest ophthalmological advances, Kraff Eye Institute has set the gold standard in eye care.

Committed to advancing new technologies in ophthalmology, Dr. Colman Kraff helped pioneer laser vision correction. In February 1991, as part of a five-site U.S. FDA clinical trial team, Dr. Kraff performed the first excimer laser procedures in Chicagoland using the VISX Excimer Laser.

Since then, Dr. Kraff and the Kraff Eye Institute have specialized in laser vision correction. The institute has been the lead U.S. investigative site for VISX LASIK FDA clinical trials, performing the first hyperopic LASIK and Wavefront-guided treatments in the country.

GENERAL FUNCTION

This role supports the practice by coordinating daily administration of doctors, visitors, and patients. It ensures an excellent patient experience by linking the doctor and practice functions seamlessly, supporting the practice's reputation as the premier vision care destination.

MAJOR DUTIES & RESPONSIBILITIES

• Greet patients promptly and courteously.
• Answer calls in a friendly manner.
• Schedule appointments to optimize patient satisfaction and provider efficiency.
• Notify providers of patient arrivals and manage schedule updates.
• Make reminder calls for appointments and pickups.
• Handle financial records, collect charges, and process third-party claims.
• Maintain inventory and order supplies as needed.
• Protect patient confidentiality per HIPAA.
• Verify insurance eligibility.
• Maintain office systems and ensure a safe environment.
• Follow policies and procedures, report changes.
• Support team efforts and perform related tasks.
• Work weekends and evenings as needed.
• Adhere to attendance and dress code policies.
• Perform additional administrative duties as assigned.

BASIC QUALIFICATIONS

• High School diploma or equivalent
• At least 2 years of healthcare office experience
• Strong customer service skills
• Effective communication and listening skills
• Problem-solving abilities
• Organizational skills

PREFERRED QUALIFICATIONS

• Experience with in-store technology, patient records, and software
• Knowledge of vision services, insurance, and office operations
• Strong interpersonal skills

Pay Range: $17.45 - $23.16

Compensation depends on various factors including location, experience, and skills. Benefits may include health care, retirement, paid time off, and discounts.

Reasonable accommodations are available upon request for applicants with disabilities. Contact the EssilorLuxottica SpeakUp Hotline or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, gender, age, disability, or other protected characteristics. Native Americans in the US are given preference as per Tribal Law.