Kraff Eye Institute - Medical Receptionist

Luxottica; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in laser vision correction seeks a Medical Receptionist to enhance patient experiences. The role involves coordinating office administration, managing patient appointments, and ensuring a smooth workflow in a healthcare setting. The ideal candidate will have strong customer service skills and healthcare office experience.

Benefits

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Qualifications

• 2+ years of office experience in healthcare setting.
• Strong communicator and listener.
• Familiarity with in-store technology is a plus.

Responsibilities

• Greets patients and manages appointments.
• Records financial information and maintains confidentiality.
• Ensures office operations run smoothly.

Skills

Customer service

Communication

Problem solving

Education

High School graduate or equivalent

Tools

Patient record systems

Job description

Select how often (in days) to receive an alert: Create Alert

Kraff Eye Institute - Medical Receptionist

The Kraff Eye Institute is one of the leading laser vision correction centers in Chicago and the surrounding area. With decades of experience and a commitment to utilizing the latest ophthalmological advances, Kraff Eye Institute has set the gold standard in eye care.

Committed to advancing new technologies in the field of ophthalmology, Dr. Colman Kraff helped to pioneer laser vision correction. In February of 1991, as part of a five-site, U.S., FDA clinical trial team, Dr. Kraff successfully performed the first excimer laser procedures in the Chicagoland area using the VISX Excimer Laser.

Since that time, Dr. Kraff and the Kraff Eye Institute have devoted their practice to specializing in laser vision correction. The Kraff Eye Institute has been and continues to be the lead U.S. investigative site for all VISX LASIK FDA clinical trials, performing the very first hyperopic LASIK and Wavefront-guided custom treatments in this country.

GENERAL FUNCTION

This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES & RESPONSIBILITIES

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 2+ years of office experience in a healthcare setting
• Strong customer service skills (internal and external)
• Strong communicator and listener
• Problem solving ability

PREFERRED QUALIFICATIONS

• Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
• Basic knowledge of services, products, vision insurance plans/coverage and office operations
• Strong interpersonal skills

Pay Range: 17.45 -23.16

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.