A leading lighting services company is seeking a Client Success Representative to connect with homeowners after the installation of lighting systems. This part-time role involves ensuring customer satisfaction, providing demonstrations, and gathering feedback. Ideal candidates should have excellent communication skills and a customer-focused approach. Flexible hours are available, with compensation starting at $17/hr plus performance incentives.
Qualifications
Prior customer service experience is a plus.
Excellent communication and people skills.
Dependable, punctual, and professional presentation.
Comfortable traveling to customer homes.
Responsibilities
Visit customers on the same day their installation is completed.
Ensure all lights, timers, and system components are working properly.
Provide a brief demonstration of system operation.
Gather feedback through a short digital survey.
Encourage customers to share their experience with a Google review.
Deliver a $25 gift card as a thank-you for their time.
Skills
Customer service experience
Excellent communication skills
Technical aptitude
Job description
A leading lighting services company is seeking a Client Success Representative to connect with homeowners after the installation of lighting systems. This part-time role involves ensuring customer satisfaction, providing demonstrations, and gathering feedback. Ideal candidates should have excellent communication skills and a customer-focused approach. Flexible hours are available, with compensation starting at $17/hr plus performance incentives.