Customer Success Specialist

Confidential Careers; Indianapolis (IN); On-site; USD 23,419; Part time

Benefits offered by this job

Competitive pay

Flexible hours

Performance incentives

$25 gift card for customer thank-you

Job summary

A leading lighting services company is seeking a Client Success Representative to connect with homeowners after the installation of lighting systems. This part-time role involves ensuring customer satisfaction, providing demonstrations, and gathering feedback. Ideal candidates should have excellent communication skills and a customer-focused approach. Flexible hours are available, with compensation starting at $17/hr plus performance incentives.

Qualifications

• Prior customer service experience is a plus.
• Excellent communication and people skills.
• Dependable, punctual, and professional presentation.
• Comfortable traveling to customer homes.

Responsibilities

• Visit customers on the same day their installation is completed.
• Ensure all lights, timers, and system components are working properly.
• Provide a brief demonstration of system operation.
• Gather feedback through a short digital survey.
• Encourage customers to share their experience with a Google review.
• Deliver a $25 gift card as a thank-you for their time.

Skills

Customer service experience

Excellent communication skills

Technical aptitude

Job description

Client Success Representative - Lighting Services

Location: Indianapolis, IN

Compensation: $17/hr starting + performance-based incentives

Job Type: Part-Time

Why 317 Lights?

At 317 Lights, we brighten our customers’ homes with premium lighting solutions and exceptional service. We believe in creating a seamless, enjoyable experience for every homeowner—and that starts with a dedicated team. As a Client Success Representative, you’ll be the friendly face that ensures each installation ends with a smile. What sets us apart:

• Competitive Pay: $17/hr starting wage + performance incentives
• Customer-Focused Touch: Deliver thank-you gift cards during visits
• Career Growth: Hands‑on role with opportunities to grow in customer success
• People-First Culture: Join a supportive, reliable, and professional team
• Impactful Work: Be the final step in making every project successful

Your Role: What You’ll Be Doing

• Visit customers on the same day their installation is completed
• Ensure all lights, timers, and system components are working properly
• Provide a brief demonstration of system operation and address any customer questions
• Gather feedback through a short digital survey
• Encourage happy customers to share their experience with a Google review
• Deliver a $25 gift card as a thank-you for their time
• Communicate any concerns, service issues, or additional customer requests to the installation team
• Prior customer service experience is a plus
• Excellent communication and people skills
• Dependable, punctual, and professional presentation
• Comfortable traveling to customer homes throughout the Indianapolis area
• Detail-oriented with basic troubleshooting or technical aptitude

Compensation & Schedule

• Earnings: $17/hr starting + performance-based incentives
• Schedule: Part‑time, flexible hours with customer visit scheduling

Our Core Values

• Customer Satisfaction Above All
• Reliability & Professionalism
• Clear Communication
• Integrity in Every Interaction

Ready to Brighten Every Customer’s Day?

This isn’t just a part-time job — it’s your opportunity to represent a trusted local company, connect with homeowners, and ensure they’re delighted with their new lighting system. Apply today and join the 317 Lights team.

APPLY HERE!