Part-Time Library Technicians, Clapp Memorial Library (Belchertown)

Massachusetts Board of Library Commissioners; Belchertown (MA); On-site; USD 34,000 - 39,000; Part time

Job summary

The Massachusetts Board of Library Commissioners seeks two part-time Library Technicians for the Clapp Memorial Library in Belchertown. Each position involves providing customer service and assisting with daily circulation operations, working about 12 hours per week.

Essential duties include desk tasks, assisting patrons with computers and catalog usage, and processing holds and returns. Prior library experience is preferred, with a focus on courteous, professional service.

Qualifications

• High School education and two years of college coursework required.
• Previous library experience preferred.
• Able to communicate effectively and work with the public.

Responsibilities

• Handle circulation desk tasks including check-in/check-out and renewals.
• Register new borrowers and update patron records; review accounts for unpaid bills and send notices.
• Assist patrons with computers, catalog, and reference sources available at the library.
• Explain holds, reserves, interlibrary loans, and purchase requests; place holds on items.
• In the absence of library staff, assist pages and volunteers as needed.
• Shelve materials and prepare library for opening; process returns and curb daily operations.

Skills

Customer service

Communication

Record keeping

Computer usage

Reference assistance

Education

High school diploma

Two years of college coursework

Equivalent education/experience

Tools

Computer catalog

Cash handling

Job description

Part-Time Library Technicians, Clapp Memorial Library (Belchertown)

The Clapp Memorial Library is looking to fill two part-time Library Technician positions. Library Technicians play a key role in providing customer service to our patrons and assisting with the daily operations of the circulation department. Each part-time position will work about 12 hours per week.

Essential Duties

• Performs all circulation desk tasks including checking in, checking out, and renewing library materials; registering new borrowers and updating patron records; reviewing patron accounts for unpaid bills and taking appropriate action; collecting payments for billed items; and preparing and posting monthly overdue and billing notices.
• Aids patrons in use of computers, computer programs, photocopier, and other library equipment; provides assistance in locating information via all reference sources available at the library; assists patrons in the use of the online catalog and selection of materials.
• Explains procedures for reserves, interlibrary loans, and purchase requests. Assists patrons with placing holds on requested items. Searches for requested and reserved materials in computer catalog and on shelves.
• In the absence of the Circulation and Reference Librarian, provides assistance to library pages and volunteers as needed.
• Shelves library materials; maintains collection in proper order; assists with special projects.
• Prepares library for opening to the public in the morning; closes library at the end of the business day.
• Empties book drop and processes incoming and outgoing circulating materials.
• Performs similar or related work as required, directed, or as situation dictates.

Qualifications

High School education; two years of college work; previous library experience required; or any equivalent combination of education and experience. Ability to communicate effectively. Ability to operate standard office equipment. Ability to deal with the public in a courteous and tactful manner and maintain professional demeanor and composure at a busy public service desk. Ability to follow instructions and complete projects with minimal supervision. Previous experience at a library circulation desk strongly preferred.

Full/Part Time

Part Time

Education

NA

Salary

$26.30/hour

Closing Date

Open until filled; Priority is given to applications received by August 31 @ 9am