Part-Time Library Safety & De-Escalation Specialist

Library Systems & Services, LLC; Redding (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

Library Systems & Services, LLC is seeking a part-time Safety Associate to help maintain a safe, welcoming environment across library facilities. You will patrol spaces, respond to incidents, and coordinate with responders as needed.

The role emphasizes customer service, crisis intervention, and adherence to the Library Code of Conduct. On-site work requires flexibility for evenings, weekends, and holidays.

Qualifications

• Experience in security, public safety, law enforcement, social services, customer service, or a related field preferred.
• Experience working with diverse populations preferred.
• Training or experience in crisis intervention, de-escalation, or conflict resolution preferred.
• CPR/AED and First Aid certification, or ability to obtain certification.
• Strong communication, interpersonal, and conflict resolution skills.
• Ability to remain calm and professional during stressful, difficult, or emergency situations.
• Ability to exercise good judgment and follow established safety procedures, Library policies, and the Library Code of Conduct.

Responsibilities

• Patrol library buildings, grounds, parking areas, and public spaces to help maintain a safe environment.
• Monitor entrances, exits, restrooms, meeting rooms, study spaces, and other public areas.
• Respond to behavioral concerns, disturbances, policy violations, and safety incidents.
• Use verbal de-escalation and conflict resolution techniques when addressing difficult situations.
• Enforce the Library Code of Conduct in a fair, consistent, and respectful manner.
• Assist library staff with disruptive patrons and difficult interactions.
• Respond to emergencies, including medical incidents, fire alarms, facility emergencies, and evacuations.
• Coordinate with law enforcement, emergency responders, and community partners when needed.
• Complete clear, accurate, and timely incident reports and other required documentation.
• Welcome patrons and provide directions and general library information.
• Build positive relationships with regular library users.
• Connect patrons experiencing homelessness, mental health concerns, or other challenges with available community resources when appropriate.
• Identify and report maintenance, facility, or safety concerns.
• Perform opening and closing safety inspections.
• Assist with room setups, special events, and crowd management.
• Work collaboratively with library staff during incidents and emergency situations.
• Participate in emergency preparedness training and safety drills.
• Support staff safety training as needed.
• Provide recommendations for improving library safety practices.
• Perform other duties as assigned.

Skills

Public safety

Customer service

Crisis intervention

De-escalation

Conflict resolution

Communication

Job description

Library Systems & Services, LLC is seeking a part-time Safety Associate to help maintain a safe, welcoming environment across library facilities. You will patrol spaces, respond to incidents, and coordinate with responders as needed.

The role emphasizes customer service, crisis intervention, and adherence to the Library Code of Conduct. On-site work requires flexibility for evenings, weekends, and holidays.