Part-Time Library Assistant I

Alamance County Government; North Carolina; On-site; USD 17,000 - 22,000; Part time

Job summary

Alamance County Public Library is seeking a part‑time Information Assistant to support patron reading needs and reference interactions at May Memorial Public Library and branches. You will assist with circulation, reader advisory, and program support, while maintaining a welcoming, courteous environment for diverse patrons.

The role requires one evening per week and weekend rotation, a high school diploma, and at least one year of customer service experience. Bilingual abilities are a plus.

Qualifications

• High school diploma required; some college preferred.
• One year of customer service experience required.
• Bilingual (Spanish) is preferred
• Flexibility in scheduling is required

Responsibilities

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Work all public service desks at May Memorial Public Library and other branches as needed.
• Assist with the maintenance of library collections.
• Assist patrons through reference interactions, reader advisory inquiries and in the use of technology and online resources.
• Work with the Branch Manager in developing, promoting, and presenting programs for adults reflective of the community demographic and patron interest.
• Increase skills and knowledge through professional reading, workshops and webinars.
• Make new library cards for patrons.
• Help patrons locate items (in our library or at a branch)

Skills

Customer service

Communication skills

Bilingual Spanish

Microsoft Office

Reference desk

Education

High school diploma

Some college preferred

Tools

ILS systems

Electronic resources

Internet searching

Job description

Within this role the candidate will promote ACPL’s values and mission while following established policies and procedures. The purpose of this position is to serve the informational, reference and reading needs to library patrons of all ages at ACPL and will be expected to perform any and all routine tasks necessary to the operation of the library system. This position works under the supervision of the Public Services Manager. This position is a part-time, 25 hours per week, non-benefited position requiring one evening per week and weekend rotation.

The best candidate will possess a strong commitment to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members.

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Work all public service desks at May Memorial Public Library and other branches as needed.
• Assist with the maintenance of library collections.
• Assist patrons through reference interactions, reader advisory inquires and in the use of technology and online resources.
• Work with the Branch Manager in developing, promoting, and presenting programs for adults reflective of the community demographic and patron interest.
• Increase skills and knowledge through professional reading, workshops and webinars.

ADDITIONAL EXAMPLES OF WORK PERFORMED

• Make new library cards for patrons.
• Help patrons locate items (in our library or at a branch)
• Check materials in and out on patron accounts, empty book returns.
• Organize returned items in alphabetical or numerical order in preparation to be re-shelved.
• Shelve library materials.
• Receive payments for fines and fees.
• Assist patrons with the Self-Check-out.
• Answer phone calls and route calls to appropriate staff.
• Call and write up holds, pull messages.
• Take responsibility for the appearance of the library, including the condition of shelves and displays.
• Other duties as assigned.

• High school diploma required; some college preferred.
• One year of customer service experience required.
• Bilingual (Spanish) is preferred
• Flexibility in scheduling is required

Knowledge, Skills & Abilities

• Strong customer service orientation with the ability to provide respectful, equitable assistance to patrons of all backgrounds.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, email, internet searching, and social media platforms.
• Ability to learn and apply library-specific technology, including ILS systems and electronic resources.
• Creativity in program planning, display design, and patron engagement.
• Strong problem-solving skills, sound judgment, and accountability.
• Ability to work independently and collaboratively within a team environment.

Physical Requirements

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment