Part-Time Circulation Assistant II

Alamance County Government; Burlington (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

Alamance County Public Libraries (ACPL) is seeking a children’s Circulation Assistant to provide customer-focused service at the Checkout and Children’s Desk. The role includes clerical circulation tasks and shelving in a busy environment, with emphasis on assisting patrons with technology and resources.

This temporary, on-call part-time position requires evenings and weekends. Responsibilities include promoting library values, enforcing policies, assisting at multiple branches, and maintaining

Qualifications

• High school diploma required; some college preferred.
• One year of customer service experience preferred.
• Bilingual (Spanish) is preferred.
• Flexibility in scheduling is required.
• Proficiency with Microsoft Office and basic internet searching is expected.

Responsibilities

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Work all public service desks at May Memorial Public Library and other branches as needed.
• Assist with the maintenance of library collections.
• Assist patrons with reference interactions, reader advisory inquiries, and technology usage.
• Increase skills and knowledge through reading, workshops, and webinars.
• Check materials in and out on patron accounts; manage holds and returns.
• Assist with Self-Check-out and answering phones.

Skills

Customer service

Communication skills

Multitasking

Team collaboration

Problem solving

Independent work

Education

High school diploma

Some college

Tools

Microsoft Windows

Microsoft Office

Job description

Job Purpose

Alamance County Public Libraries (ACPL) is seeking a children’s Circulation Assistant.

Within this position the Circulation Assistant will be expected to provide excellent customer service, interacting directly with library patrons at the Checkout and Children’s Desk. Performs a variety of clerical tasks dealing primarily with the circulation of materials. Must be able to perform physically demanding duties related to checking in, checking out and shelving materials in a busy environment.

This is a temporary/on call part-time - non-benefited role, 13 hour per week position including at least two evenings per week and two weekends per month.

Best candidates will possess a strong commitment to provide excellent customer service including the ability to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members. Having a willingness to learn library trends, local community happenings, literature and popular reading trends in necessary.

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Work all public service desks at May Memorial Public Library and other branches as needed.
• Assist with the maintenance of library collections.
• Assist patrons through reference interactions, reader advisory inquires and in the use of technology and online resources.
• Increase skills and knowledge through professional reading, workshops and webinars.
• Make new library cards for patrons.
• Help patrons locate items (in our library or at a branch)
• Check materials in and out on patron accounts, empty book returns.
• Organize returned items in alphabetical or numerical order in preparation to be re-shelved.
• Shelve library materials.
• Receive payments for fines and fees.
• Assist patrons with the Self-Check-out.
• Answer phones and route calls to appropriate staff.
• Call and write up holds, pull messages.
• Take responsibility for the appearance of the library, including the condition of shelves and displays.
• Other duties as assigned.

Job Purpose

Alamance County Public Libraries (ACPL) is seeking a children’s Circulation Assistant.

Within this position the Circulation Assistant will be expected to provide excellent customer service, interacting directly with library patrons at the Checkout and Children’s Desk. Performs a variety of clerical tasks dealing primarily with the circulation of materials. Must be able to perform physically demanding duties related to checking in, checking out and shelving materials in a busy environment.

This is a temporary/on call part-time - non-benefited role, 13 hour per week position including at least two evenings per week and two weekends per month.

Best candidates will possess a strong commitment to provide excellent customer service including the ability to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members. Having a willingness to learn library trends, local community happenings, literature and popular reading trends in necessary.

Responsibilities

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Work all public service desks at May Memorial Public Library and other branches as needed.
• Assist with the maintenance of library collections.
• Assist patrons through reference interactions, reader advisory inquires and in the use of technology and online resources.
• Increase skills and knowledge through professional reading, workshops and webinars.
• Make new library cards for patrons.
• Help patrons locate items (in our library or at a branch)
• Check materials in and out on patron accounts, empty book returns.
• Organize returned items in alphabetical or numerical order in preparation to be re-shelved.
• Shelve library materials.
• Receive payments for fines and fees.
• Assist patrons with the Self-Check-out.
• Answer phones and route calls to appropriate staff.
• Call and write up holds, pull messages.
• Take responsibility for the appearance of the library, including the condition of shelves and displays.
• Other duties as assigned.

Qualifications

Education & Experience

• High school diploma required; some college preferred.
• One year of customer service experience preferred.
• Bilingual (Spanish) is preferred
• Flexibility in scheduling is required
• Computer Skills: Prior experience with Microsoft Windows and Office applications, basic internet searching and social media. Ability to learn library technology.

Skills & Abilities

• Strong customer service orientation with the ability to provide respectful, equitable assistance to patrons of all backgrounds.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, email, internet searching, and social media platforms.
• Ability to learn and apply library-specific technology, including ILS systems and electronic resources.
• Creativity in program planning, display design, and patron engagement.
• Strong problem-solving skills, sound judgment, and accountability.
• Ability to work independently and collaboratively within a team environment.

Physical Requirements

• Ability to stand and walk for extended periods; bend, reach, squat, and