Part-Time Library Assistant - Customer Service & Tech Help

St. Joe County Public Library; South Bend (IN); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Dental and Vision Insurance Plans

Hoosier S.T.A.R.T 457(b) Employee Fund

Flexible Spending Account (FSA)

Employee Assistance Program

16 Vacation Hours Annually

40 Sick Time Hours Annually

10 Paid Holidays

Job summary

St. Joseph County Public Library in South Bend, IN is seeking a Part-Time Library Assistant to deliver friendly customer service, assist with accounts, handle circulation duties, and help patrons with technology and government forms.

The role requires a high school diploma, cash register experience, and at least 2 years of public library or retail experience. Spanish is a plus; partial days, evenings, and weekends are required to support Western Branch operations.

Qualifications

• High school diploma or equivalent required.
• Cash register experience preferred.
• At least 2 years of work experience in a public library and/or retail.

Responsibilities

• Provide hands-on customer service. Assist patrons with library accounts and issuing library cards.
• Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning, and printing. Perform circulation duties, including check-out, placing holds, collecting fines, and searching patron database.
• Connect patrons digitally by helping them use a variety of devices and technologies.
• Perform daily departmental procedures, including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed.
• Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc.
• Provide readers' advisory and reference services to patrons.
• Provide accurate information and directional assistance for patrons, including performing online catalog searches and locating items on the shelf.
• Participate in merchandising and maintaining branch appearance including filling displays and performing shelving responsibilities.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Technology support

Communication skills

Time management

Spanish (preferred)

Education

High school diploma or equivalent

Job description

St. Joseph County Public Library in South Bend, IN is seeking a Part-Time Library Assistant to deliver friendly customer service, assist with accounts, handle circulation duties, and help patrons with technology and government forms.

The role requires a high school diploma, cash register experience, and at least 2 years of public library or retail experience. Spanish is a plus; partial days, evenings, and weekends are required to support Western Branch operations.