City Branch Assistant Manager

St. Joe County Public Library; South Bend (IN); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision health_pl

Pension plan (Fully Vested)

Tuition Reimbursement

Vacation and holidays

Job summary

St. Joe County Public Library in South Bend, IN is seeking a City Branch Assistant Manager to connect patrons with reading and digital resources, supervise staff, and lead community outreach. You will handle customer service, assist with forms and projects, and help patrons navigate library technology.

Responsibilities include cash handling, merchandising, scheduling, and staff training while maintaining excellent service standards in a diverse community setting.

Qualifications

• Bachelor's degree from an accredited four-year college or university.
• Experience: public library or public service is preferred.
• State of Indiana Librarian Certification Level 5 within three years of hire.

Responsibilities

• Provide hands-on customer service and assist patrons with library accounts.
• Help patrons with government forms, school projects, and job applications.
• Connect patrons digitally by helping them use devices and technology.
• Perform daily departmental procedures including cash register operations.
• Plan activities and outreach programs for all ages and participate in community initiatives.
• Supervise branch staff (Level 5 and below) and manage the schedule when needed.
• Maintain displays and shelving; contribute to branch appearance.

Skills

Customer service

Staff supervision

Outreach

Cash handling

Tech support/d device help

Education

Bachelor's degree

Indiana Librarian Certification Level 5

Tools

Microsoft Office

Google Workspace

Library software

Windows & Mac OS

Cash register systems

Job description

Pay

Hiring Range: $20.41 - $25.52 Hourly
Pay Range: $20.41 - $30.62 Hourly

Hours

• Full time, 40 hour workweek
• Evening and weekend work as required.
• Flexible availability for emergency situations.

Location

• German Branch Library
• 52807 Lynnewood Avenue | South Bend, IN 46628

About the Job

The City Branch Assistant Manager helps patrons use the library, connecting community members with reading, library materials, digital access, and special experiences. Under the direct supervision of the City Branch Manager, and with an unwavering commitment to Diversity, Equity, and Inclusion, the City Branch Assistant Manager will:

• Provide hands‑on customer service. Assist patrons with library accounts.
• Help patrons one‑on‑one with a variety of in‑depth projects and topics such as completing governmental forms, school projects, job applications, etc. Provide readers’ advisory, and reference services to patrons.
• Connect patrons digitally by helping them use a variety of devices and technologies.
• Perform daily departmental procedures including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed.
• Plan and implement activities and experiences for all ages. Actively participate in community initiatives and outreach. Provide training as needed on a variety of topics.
• Participate in merchandising and maintaining branch appearance including managing displays and performing shelving responsibilities.
• Demonstrate deep knowledge of books, other popular materials and library services. Assist with collection development for departmental materials. Keep abreast of cultural, library, and publishing trends.
• Responsible for direct supervision of branch staff, levels 5 and below. Supervise department in the absence of the manager. Make daily changes to the departmental schedule as needed.
• Perform other related duties as assigned.

Education and Experience:

• Bachelor's degree from an accredited four year college or university.
• Previous experience working with the public and/or experience in public libraries preferred.
• A valid State of Indiana Librarian Certification, Level 5 obtained within three years of hire as a condition of employment.

Requirements:

• Spanish language skills preferred.
• Excellent verbal and written communication skills, as well as strong organizational skills.
• Public service orientation and commitment to excellent and genuine customer service.
• Demonstration of character and integrity in all situations while upholding SJCPL’s ethical standards.
• Experience working with and proficiency with computers, including Internet, Microsoft Office, Google Suite, and Windows and Mac OS and communication technologies.
• Knowledge of library materials and services appropriate for a variety of patrons.
• Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.

Ability to:

• Supervise, coach, mentor and empower staff.
• Plan, prioritize and delegate. Make decisions and work independently and interdependently.
• Accept and manage change. Maintain composure and overcome stress in any situation.
• Identify efficiencies and implement improvements in workflow.
• Display high standards of ethical conduct, honesty, and integrity. Lead by example.
• Understand, endorse, and communicate the St. Joseph County Public Library’s policies and procedures in a courteous, friendly, and positive manner.
• Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
• Problem solve in a professional manner with Library patrons, co‑workers, and Leadership.
• Form and maintain excellent working relationships with library staff at all levels, patrons and community organizations. Network and partner with appropriate community organizations.
• Manage confidential information appropriately.
• Work patiently and creatively with all patrons.
• Model excellent customer service.
• Teach and instruct others on a variety of topics.
• Become proficient with current library technology.
• Take charge in emergency situations.

• Medical, Dental, and Vision Health Plans
• Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service)
• Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans
• Flexible Spending Account (FSA)
• Employer Sponsored Life/AD&D and Long Term Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement
• 128 Vacation Hours (16 days) annually
• 80 Sick Hours (10 days) annually
• 10 Paid Holidays