Part-Time Library Assistant: Customer Service & Tech Help

Baltimore County Public Library; Cockeysville (MD); On-site; USD 27,000 - 38,000; Part time

Benefits offered by this job

Health, dental, vision insurance

Pension plan

Commuter benefits

Job summary

Baltimore County Public Library is seeking a proactive Part-Time Library Services Assistant for the Cockeysville branch. You will support customers, manage shelving and catalog tasks, and assist with programs and outreach, often rotating weekends and evenings as part of the regular schedule.

The role requires at least one year of customer service, a high school diploma, and comfort with computers and library software. Passport agent duties may apply for locations offering that service.

Qualifications

• Minimum of one (1) year of customer service experience.
• High school diploma or equivalent required.
• Must be able to use computers, various software and other technology to perform essential duties and assist customers.
• Meet federal/state requirements to act as passport application agent (required for locations offering passport services).

Responsibilities

• Assist customers with diverse library needs and provide basic information and materials advisory.
• Process materials and devices; assist with reserves and programming support.
• Operate library systems, process payments, revenue reports and deposits.
• Assist with programs, outreach events and branch daily operations as needed.

Skills

Customer service

Computer skills

Communication

Multitasking

Education

High school diploma

Tools

MS Office

Library catalog system

Job description

Baltimore County Public Library is seeking a proactive Part-Time Library Services Assistant for the Cockeysville branch. You will support customers, manage shelving and catalog tasks, and assist with programs and outreach, often rotating weekends and evenings as part of the regular schedule.

The role requires at least one year of customer service, a high school diploma, and comfort with computers and library software. Passport agent duties may apply for locations offering that service.