Part-Time Library Answer Center Technician

Poudrelibraries; Webster (MA); On-site; USD 52,215,000 - 62,695,000; Part time

Benefits offered by this job

Benefits Summary

Job summary

Poudre Libraries is hiring an Answer Center Technician for Webster House Administration Center. You will assist library patrons by phone and email, handling circulation tasks and inquiries with a focus on accurate records and courteous service.

Role requires a high school diploma and at least two years of library or customer service experience, with weekends and evenings possible. Training provided, background check required.

Qualifications

• Requires strong customer service experience with deescalation skills.
• Excellent communication with diverse patrons and staff.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Provide circulation, directional and general service assistance to patrons by phone and email.
• Run monthly and daily reports to maintain records and system upkeep.
• Use circulation system to place holds, renew items, and update patron records.

Skills

Customer service

Deescalation

Effective communication

Flexible schedule

Education

High School diploma or GED

2 years library/customer service

Job description

Poudre Libraries is hiring an Answer Center Technician for Webster House Administration Center. You will assist library patrons by phone and email, handling circulation tasks and inquiries with a focus on accurate records and courteous service.

Role requires a high school diploma and at least two years of library or customer service experience, with weekends and evenings possible. Training provided, background check required.