Part-Time Leasing Agent

Richmark Property Management, LLC; Glenwood Springs (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Richmark Property Management, LLC in Glenwood Springs, CO is seeking a friendly Leasing Consultant who will be the primary on-site contact for prospective residents. You will drive traffic, show available units, and guide applicants through the leasing process while delivering outstanding customer service.

The role requires weekend work, strong communication, and the ability to use property management software to track leads and schedules.

Qualifications

• Customer service experience required.
• At least 6 months experience in apartment, leasing, or hospitality preferred.
• High school diploma or equivalent required.
• Driver's license required.

Responsibilities

• Generate traffic and lease units while delivering exceptional customer service.
• Respond quickly to leads and follow up on schedule.
• Be knowledgeable about unit availability, pricing, and property details.
• Communicate with residents and assist community management as needed.

Skills

Verbal communication

Written communication

Independent decision making

Weekend availability

Customer service

Sales aptitude

Tech-savvy

Education

High school diploma or equivalent

Driver's license

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

Position Summary:

The leasing consultant’s focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.

Pay: $21

Ongoing Essential Duties

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
• Strives to meet and exceed occupancy goals
• Is familiar with Fair Housing Regulations and performs all tasks accordingly
• Maintains a working knowledge of the local community, including local schools, business, and events
• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
• Serves as a first point of contact for residents, works to resolve any issues or complaints.
• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
• Quickly escalates any customer service issues to site management when support is needed
• Communicates effectively to site management and maintenance team to resolve any noticed issues
• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
• Enthusiastically greets each person who enters the office
• Approaches each situation in a friendly and helpful manner
• Maintains a pleasant, professional, and cheerful presence at all times
• Always presents a professional appearance and follows established dress code policy
• Strives to learn the assistant community manager’s role and can fill in for the assistant community manager when needed.
• Other duties as assigned

Requirements

Required Skills/Abilities:

• Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
• Experience in social media and technology
• Proficiency in converting phone calls to appointments and appointments to leases (Sales)
• Ability to act independently and make decisions
• Excellent verbal and written communication skills
• Flexibility to work weekends, overtime, and other unscheduled times as required
• Work hours will be determined with the direct supervisor; however, Saturdays are a required workday

Supervisory Responsibilities:

• This position does not have supervisory responsibilities

Education and Experience:

• Customer service experience
• At least 6 months experience in the apartment, leasing, or hospitality industry preferred
• High school diploma or equivalent combination of education required
• Drivers license required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.