Leasing Agent

Richmark Property Management, LLC; Fort Collins (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Richmark Property Management, LLC is seeking a leasing consultant in Fort Collins, CO. This on-site role emphasizes leasing, marketing, and exceptional customer service to drive traffic, show units, and meet occupancy goals.

The position is frontline, customer-facing, with responsibilities including quick follow-ups, accurate unit knowledge, and a cheerful, professional on-site presence consistent with company standards.

Qualifications

• Experience in leasing or customer service preferred.
• Familiarity with Fair Housing regulations.
• Ability to meet occupancy goals.
• Professional appearance and dress code adherence.

Responsibilities

• Respond to leads quickly and manage follow-ups.
• Provide showings and tours of model or available units.
• Explain pricing, availability, and community information.
• Address resident questions and resolve issues promptly.
• Greet visitors warmly and maintain a professional on-site presence.
• Coordinate with management to ensure high standards and smooth operations.

Skills

Customer service

Communication

Showings & leasing

Lead follow-up

Tools

Property management software

Job description

Description

Position Summary

The leasing consultant’s focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents

Pay:

$19

Ongoing Essential Duties

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
• Strives to meet and exceed occupancy goals
• Is familiar with Fair Housing Regulations and performs all tasks accordingly
• Maintains a working knowledge of the local community, including local schools, business, and events
• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
• Serves as a first point of contact for residents, works to resolve any issues or complaints.
• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
• Quickly escalates any customer service issues to site management when support is needed
• Communicates effectively to site management and maintenance team to resolve any noticed issues
• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
• Enthusiastically greets each person who enters the office
• Approaches each situation in a friendly and helpful manner
• Maintains a pleasant, professional, and cheerful presence at all times
• Always presents a professional appearance and follows established dress code policy
• Strives to learn the assistant community manager’s role and can fill in for the assistant community manager when needed.
• Other duties as assigned