Part-Time Lead Ticket Office Associate

Penn State University; State College (Centre County); On-site; USD 20,457 - 29,136; Part time

Job summary

Penn State University’s Center for the Performing Arts is seeking a part-time On-Site Lead Ticket Office Associate. You will provide exceptional customer service, lead staff during shifts, handle ticket sales and concessions, and help maintain knowledge of events, promotions, and policies.

This role trains new staff, coordinates with student workers, performs basic cash handling and balancing, and supports event operations.

Qualifications

• Availability to work three full shifts per week, including limited evenings and weekends.
• Ability to lead staff and provide excellent customer service.
• Ability to stand or sit for extended periods.
• Ability to lift up to 20 pounds.
• Previous customer service or supervisory experience preferred.

Responsibilities

• Serve as a lead customer service representative during assigned shifts, assisting patrons with ticket sales, concession purchases, and inquiries while ensuring a positive guest experience.
• Help train and support new staff members.
• Maintain knowledge of all Arts Ticket Center events, ticket sales, promotions, discounts, and customer service policies.
• Work closely with college student employees and provide guidance as needed.
• Perform basic financial and ticketing reconciliations, cash handling, and balancing tasks.
• Assist with concession operations as needed.
• Provide outstanding customer service to patrons before, during, and after assigned events.

Skills

Customer service

Leadership

Training

Cash handling

Communication

Job description

The Center for the Performing Arts is seeking applicants for a part‑time role as On‑Site Lead Ticket Office Associate. The On‑Site Lead Ticket Office Associate provides exceptional customer service while serving as a lead staff member during assigned shifts. This part‑time position is ideally scheduled for three full shifts per week (preferably Monday, Wednesday, and Friday, 9:45 a.m. to 4:00 p.m.) with limited evening and weekend hours required to support events. This position assists with daily operations, helps train and support new staff, and provides leadership and customer service in a fast‑paced arts and events environment.

Key Responsibilities:

• Serve as a lead customer service representative during assigned shifts, assisting patrons with ticket sales, concession purchases, and inquiries while ensuring a positive guest experience.
• Help train and support new staff members.
• Maintain knowledge of all Arts Ticket Center events, ticket sales, promotions, discounts, and customer service policies.
• Work closely with college student employees and provide guidance as needed.
• Perform basic financial and ticketing reconciliations, cash handling, and balancing tasks.
• Assist with concession operations as needed.
• Provide outstanding customer service to patrons before, during, and after assigned events.

Requirements:

• Availability to work three full shifts per week, including limited evenings and weekends.
• Ability to work collaboratively with college students and the public.
• Strong communication, organizational, and customer service skills.
• Ability to stand and/or sit for extended periods.
• Ability to lift up to 20 pounds.
• Previous customer service or supervisory experience preferred.

The starting rate for this job is $18/hr.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines

Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community.

We Are Penn State. One Community. Impacting Many.