Part-Time Lead Ticket Office Associate

Penn State University; Northern (KY); Hybrid; USD 20,000 - 29,000; Part time

Job summary

Penn State University’s Center For the Performing Arts is hiring a part-time On-Site Lead Ticket Office Associate to lead a small team, handle ticket sales and inquiries, and ensure a top-notch guest experience at events. This role emphasizes training, supervision, and smooth daily operations during shifts.

The position offers three weekly shifts (Mon/Wed/Fri, 9:45 a.m.–4:00 p.m.) with some evenings and weekends for events. Starting wage is $18/hr.

Qualifications

• Availability to work three full shifts per week, including limited evenings and weekends.
• Ability to work collaboratively with college students and the public.
• Strong communication, organizational, and customer service skills.
• Ability to stand and/or sit for extended periods.
• Ability to lift up to 20 pounds.
• Previous customer service or supervisory experience preferred.

Responsibilities

• Serve as a lead customer service representative during assigned shifts, assisting patrons with ticket sales, concessions, and inquiries.
• Help train and support new staff members.
• Maintain knowledge of events, ticket sales, promotions, discounts, and policies.
• Work closely with student employees and provide guidance.
• Perform basic financial and ticketing reconciliations, cash handling, and balancing tasks.
• Assist with concession operations as needed.
• Provide outstanding customer service to patrons at events.

Skills

Customer service

Leadership

Training

Cash handling

Communication

Teamwork

Job description

On-Site Lead Ticket Office Associate

The Center For the Performing Arts is seeking applicants for part-time job of On-Site Lead Ticket Office Associate. The On-Site Lead Ticket Office Associate provides exceptional customer service while serving as a lead staff member during assigned shifts.

This part-time position is ideally scheduled for three full shifts per week (preferably Monday, Wednesday, and Friday, 9:45 a.m. to 4:00 p.m.) with limited evening and weekend hours required to support events.

This position assists with daily operations, helps train and support new staff, and provides leadership and customer service in a fast-paced arts and events environment.

Key Responsibilities

• Serve as a lead customer service representative during assigned shifts, assisting patrons with ticket sales, concession purchases, and inquiries while ensuring a positive guest experience.
• Help train and support new staff members.
• Maintain knowledge of all Arts Ticket Center events, ticket sales, promotions, discounts, and customer service policies.
• Work closely with college student employees and provide guidance as needed.
• Perform basic financial and ticketing reconciliations, cash handling, and balancing tasks.
• Assist with concession operations as needed.
• Provide outstanding customer service to patrons before, during, and after assigned events.

Requirements

• Availability to work three full shifts per week, including limited evenings and weekends.
• Ability to work collaboratively with college students and the public.
• Strong communication, organizational, and customer service skills.
• Ability to stand and/or sit for extended periods.
• Ability to lift up to 20 pounds.
• Previous customer service or supervisory experience preferred.

The starting rate for this job is $18/hr.

Background Checks/Clearances

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO and Diversity

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging.

We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive.

We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Values and Community

Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom - it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters - more than half a million strong - driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.