Lead Ticket Office Pro — Part-Time

Penn State University

Northern (KY)

Hybrid

USD 20,000 - 29,000

Part time

14 days+

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Job summary

Penn State University’s Center For the Performing Arts is hiring a part-time On-Site Lead Ticket Office Associate to lead a small team, handle ticket sales and inquiries, and ensure a top-notch guest experience at events. This role emphasizes training, supervision, and smooth daily operations during shifts.

The position offers three weekly shifts (Mon/Wed/Fri, 9:45 a.m.–4:00 p.m.) with some evenings and weekends for events. Starting wage is $18/hr.

Qualifications

Availability to work three full shifts per week, including limited evenings and weekends.
Ability to work collaboratively with college students and the public.
Strong communication, organizational, and customer service skills.
Ability to stand and/or sit for extended periods.
Ability to lift up to 20 pounds.
Previous customer service or supervisory experience preferred.

Responsibilities

Serve as a lead customer service representative during assigned shifts, assisting patrons with ticket sales, concessions, and inquiries.
Help train and support new staff members.
Maintain knowledge of events, ticket sales, promotions, discounts, and policies.
Work closely with student employees and provide guidance.
Perform basic financial and ticketing reconciliations, cash handling, and balancing tasks.
Assist with concession operations as needed.
Provide outstanding customer service to patrons at events.