Cashier/Customer Service Manager

NFM; Cedar Park (TX); On-site; USD 92,000 - 93,000; Full time

Benefits offered by this job

Same day pay

Competitive pay raises up to 7%

Inclusive culture

Health, dental, vision, life insurance

Paid holidays and PTO

Staff discount on merchandise

Career development opportunities

Volunteer opportunities

Tuition Reimbursement

401(k) with company match and Berkshre

Job summary

Nebraska Furniture Mart (NFM) is hiring a Cashier/Customer Service Manager to oversee cashiering and customer service staff, ensuring a smooth checkout experience and excellent guest interactions.

You will recruit, train, schedule, govern timekeeping, handle escalations, and support events, with opportunities for growth, competitive pay, benefits, and 401(k) matching.

Qualifications

• Bachelor’s Degree in Business or related field preferred
• 3-5 years of customer service experience that has included answering customer questions and concerns on a regular basis
• 2 years of supervisory or management experience
• 1 year of retail experience
• English/Spanish bilingual speakers preferred
• Ability to work night, weekend and/or early morning hours based on business needs
• Data entry skills per established department requirements
• Knowledge of Microsoft Office Software applications
• Pre-employment screening includes, but isn’t limited to, criminal background check

Responsibilities

• Manage: Recruit, hire, coach, train, schedule, set goals and provide feedback
• Govern: Complete timekeeper functions, administer benefit pay accurately and track staff paperwork in regards to job orders, class changes and terminations
• Collaborate: Respond to all communications daily and attend schedule training events
• Resolve: Receive and follow-up with appropriate manager for all escalated customer situations
• Lead: Follow policies, discipline staff as needed, control expenses and turnover
• Support: Special events staffing and set up, finance and leasing programs and Berkshire Hathaway Shareholder on-site events

Skills

Customer service

Supervisory

Retail

Bilingual English/Spanish

Data entry

Microsoft Office

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

Job description

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $59,916 - 74,295 annually

Job Description: Your Piece of the Puzzle

As NFM’s Cashier/Customer Service Manager you will be responsible for managing all activities surrounding the cashiering and customer service staff.

Job Duties: A Day in the Life

• Manage: Recruit, hire, coach, train, schedule, set goals and provide feedback
• Govern: Complete timekeeper functions, administer benefit pay accurately and track staff paperwork in regards to job orders, class changes and terminations
• Collaborate: Respond to all communications daily and attend schedule training events
• Resolve: Receive and follow-up with appropriate manager for all escalated customer situations
• Lead: Follow policies, discipline staff as needed, control expenses and turnover
• Support: Special events staffing and set up, finance and leasing programs and Berkshire Hathaway Shareholder on-site events

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• Bachelor’s Degree in Business or related field preferred
• 3-5 years of customer service experience that has included answering customer questions and concerns on a regular basis
• 2 years of supervisory or management experience
• 1 year of retail experience
• English/Spanish bilingual speakers preferred
• Ability to work night, weekend and/or early morning hours based on business needs
• Data entry skills per established department requirements
• Knowledge of Microsoft Office Software applications
• Pre-employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer