Part - Time Lab and Back Office Tech - OTS - FY 2027

University of Nevada, Las Vegas (UNLV); Henderson (NV); On-site; USD 17,000 - 25,000; Part time

Job summary

College of Southern Nevada is seeking part‑time student assistants to support the OTS in the Henderson campus, providing front‑line lab coverage and helpdesk support to students, faculty, and staff. Training will be provided as part of CSN’s IT environment.

Ideal candidates are CSN students with basic computer skills and a willingness to learn; prior IT experience is not required. Roles may include lab, tech office, or both, with emphasis on hands‑on IT support and customer service.

Qualifications

• Dependable, punctual, responsible, and able to work independently with minimal supervision.
• Basic knowledge of computers, common software applications, and Internet use.
• Willingness and ability to learn new technology, tools, and procedures.
• Ability to communicate effectively and provide courteous, professional customer service.
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to follow established procedures and maintain confidentiality when working with technology and customer information.
• Basic proficiency with Microsoft Office applications such as Word, Excel, and Outlook.
• Ability to perform basic Internet research and create or edit documents.
• Ability to maintain a clean, organized, and safe work environment.
• Ability to physically move and handle computer equipment and related materials, including working under desks when necessary.
• Ability to lift and transport equipment weighing approximately 25–50+ pounds, with or without reasonable accommodation.
• Must maintain required academic standing to remain eligible for student employment, where applicable.
• Professional IT experience is not required.
• On‑the‑job training will be provided.

Responsibilities

• Provide front‑line support and oversight of the computer lab during operating hours.
• Assist students, faculty, and staff with basic computer, printer, account, and technology‑related questions.
• Monitor the computer lab and help ensure equipment, workspaces, and technology resources are available and functioning properly.
• Answer questions and direct students, faculty, and staff to appropriate resources when inquiries are made in person or by phone.
• Assist OTS technicians with basic troubleshooting of hardware, software, printer, and network connectivity issues.
• Assist with preparing, configuring, imaging, and deploying computers and other technology equipment.
• Assist technicians with installing, transporting, securing, and cable‑managing computers and other technology equipment in classrooms, labs, and staff offices.
• Assist with inventory, labeling, tracking, and organization of technology equipment and peripherals.
• Assist with the preparation and organization of equipment for surplus, salvage, moves, and other technology‑related activities.
• Maintain organized, clean, and safe work areas, including workbenches, storage areas, and office spaces.
• Assist with receiving, organizing, and maintaining bench stock and technology supplies.
• Maintain basic records of work performed and equipment handled.
• Assist OTS staff with customer‑facing technical support and troubleshooting in lab, classroom, and office environments.
• Perform other related duties as assigned.

Skills

Dependable

Punctual

Customer service

Willingness to learn

Communication

Task prioritization

Confidentiality

Microsoft Office

Internet research

Physical stamina

Education

CSN student

Tools

Windows

macOS

Microsoft 365

Printers

Job description

Job Description

Office of Technology Services (OTS) in Henderson campus at the College of Southern Nevada is seeking dependable, customer-focused individuals to provide part‑time support to our Technology Services team. This position is ideal for someone who has an interest in technology and wants to gain practical, hands‑on experience in an educational technology environment.

Candidates may have previous IT, customer service, or computer‑related experience, but prior professional IT experience is not required. Training will be provided on CSN's technology, tools, systems, and processes. Whether you are an IT student looking for practical experience or someone with a general interest in technology and a willingness to learn, this position provides an opportunity to develop valuable technical and customer service skills while supporting the CSN community.

Depending on the needs of the department and the candidate's skills and interests, this position may provide support in the computer lab, the technology office/back shop, or both.

Position Responsibilities

• Provide front‑line support and oversight of the computer lab during operating hours.


• Assist students, faculty, and staff with basic computer, printer, account, and technology‑related questions.


• Monitor the computer lab and help ensure equipment, workspaces, and technology resources are available and functioning properly.


• Answer questions and direct students, faculty, and staff to appropriate resources when inquiries are made in person or by phone.


• Assist OTS technicians with basic troubleshooting of hardware, software, printer, and network connectivity issues.


• Assist with preparing, configuring, imaging, and deploying computers and other technology equipment.


• Assist technicians with installing, transporting, securing, and cable‑managing computers and other technology equipment in classrooms, labs, and staff offices.


• Assist with inventory, labeling, tracking, and organization of technology equipment and peripherals.


• Assist with the preparation and organization of equipment for surplus, salvage, moves, and other technology‑related activities.


• Maintain organized, clean, and safe work areas, including workbenches, storage areas, and office spaces.


• Assist with receiving, organizing, and maintaining bench stock and technology supplies.


• Maintain basic records of work performed and equipment handled.


• Assist OTS staff with customer‑facing technical support and troubleshooting in lab, classroom, and office environments.


• Perform other related duties as assigned.

Required Qualifications

• Dependable, punctual, responsible, and able to work independently with minimal supervision.


• Basic knowledge of computers, common software applications, and Internet use.


• Willingness and ability to learn new technology, tools, and procedures.


• Ability to communicate effectively and provide courteous, professional customer service.


• Ability to prioritize tasks and manage multiple responsibilities.


• Ability to follow established procedures and maintain confidentiality when working with technology and customer information.


• Basic proficiency with Microsoft Office applications such as Word, Excel, and Outlook.


• Ability to perform basic Internet research and create or edit documents.


• Ability to maintain a clean, organized, and safe work environment.


• Ability to physically move and handle computer equipment and related materials, including working under desks when necessary.


• Ability to lift and transport equipment weighing approximately 25–50+ pounds, with or without reasonable accommodation.


• Must maintain required academic standing to remain eligible for student employment, where applicable.


• Professional IT experience is not required.


• On‑the‑job training will be provided.

Preferred Qualifications

• Current CSN student pursuing or interested in pursuing a degree, certificate, or career in Information Technology, Computer Science, Cybersecurity, Networking, or a related field.


• Previous experience working with computers, technology, or technical equipment.


• Previous customer service, help desk, retail, or other public‑facing experience.


• Successfully completed IS 101 or an equivalent computer/IT course.


• Experience troubleshooting basic computer hardware or software issues.


• Familiarity with Windows, macOS, Microsoft 365, printers, or other common technology.


• CompTIA A+, Network+, Security+, Cloud+, Microsoft, Apple, HDI, or other relevant certifications.


• Previous employment, internship, volunteer, or classroom experience in an IT‑related environment.


• Faculty or professional letter of reference.

What You’ll Gain

This position provides an opportunity to gain hands‑on experience supporting technology in a higher‑education environment while working alongside experienced OTS technicians. Employees will receive training on CSN's technology, tools, procedures, and support processes. Depending on your interests and abilities, you may gain experience in areas such as:

• Computer lab operations and customer support.


• Hardware and software troubleshooting.


• Computer imaging and deployment.


• Technology equipment installation.


• Asset inventory and management.


• Classroom and laboratory technology support.


• Help desk and customer service practices.


• IT equipment preparation and lifecycle management.

Required Attachment(s)

• Resume – List a detailed description of the major duties that you performed as part of each job.


• Cover Letter


• Any IT Certification (Optional)


• NSHE – INTERNAL APPLICANTS PLEASE NOTE CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the \"Browse Jobs\" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type \"Browse Jobs\" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review.


• In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59 pm the day prior to the position close date.

ExemptNo Full-Time Equivalent 48.8%

CSN is an Equal Employment Opportunity/Affirmative Action institution. For more information, visit http://www.csn.edu/nondiscrimination

NSHE is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service‑connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).

CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.

Founded in 1971 and situated in the greater Las Vegas metropolitan area, CSN, as Nevada’s largest college and one of the largest in the nation, operates in over 50 locations including 3 main campuses, as well as multiple sites and centers throughout the southern Nevada area. As a comprehensive, multi‑campus community college, and the largest and most ethnically diverse institution in the state of Nevada, CSN educates over 50,000 students, including more than 14,000 non‑credit students annually. Accredited by the Northwest Commission on College and Universities, CSN offers education opportunities in over 70 academic programs featuring more than 180 degrees and certificates, and several niche baccalaureate programs areas. CSN is proud to be a Hispanic Serving Institution and a Minority Serving Institution. The college creates opportunities and enriches lives with inclusive learning and working environments that support diversity and student success. CSN’s mission ensures that the college serves the diverse educational needs of the communities and businesses within the southern Nevada service area. CSN is a growing and influential network that enables students, faculty, staff and alumni to advance personally, professionally and intellectually. Its vibrant network of people and programs creates lifelong benefits for all students.

CSN is committed to remain highly accessible to serve the diverse needs of an increasing population.

Dr. Armen Asherian Director – Office of Institutional Equity Human Resources/Office of Institutional Equity College of Southern Nevada West Charleston Campus, Room E-424 [phone] [e-mail] College of Southern Nevada does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). CSN's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Dr. Armen Asherian, Director – Office of Institutional Equity, College of Southern Nevada, West Charleston Campus, Room E-424, Las Vegas, NV 89146, Telephone: [phone], Email: [e-mail]; to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: [phone] FAX: [phone]; TDD: 1-800-877-8339; Email: [e-mail]; or to both. Information pertaining to the College’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the College will respond can be found online at https://www.csn.edu/title-ix. If you need any accommodations to complete an application, please contact Human Resources at [e-mail]. Information regarding security, personal safety, fire safety, and crime statistics can be found on CSN's website. NSHE Employees are required to participate in a mandatory retirement plan in lieu of Social Security. As a result, employment at NSHE may impact your Social Security benefits. Additional information is available at SSA 1945. Job postings are specific to the Nevada System of Higher Education.