Part-Time Keyholder: Store Leader & Guest Advocate

Books A Million; Matthews (NC); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Competitive compensation

Health & Wellness

Financial Protection

Retirement Savings

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

2nd and Charles in Matthews, NC is seeking a part-time Keyholder to serve as a limited Manager on Duty, maintaining store security under the management team. The role emphasizes protecting assets while delivering strong customer service and supporting daily store operations.

Duties include leading category teams, merchandising, cash handling, deposits, training associates, and communicating with the staff. Requirements: high school diploma or equivalent, previous supervisory experience, 18+, and

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross‑training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.

Skills

Strong communication

Interpersonal skills

Action oriented

Education

High school diploma or equivalent

Tools

Computer and cash register skills

Job description

2nd and Charles in Matthews, NC is seeking a part-time Keyholder to serve as a limited Manager on Duty, maintaining store security under the management team. The role emphasizes protecting assets while delivering strong customer service and supporting daily store operations.

Duties include leading category teams, merchandising, cash handling, deposits, training associates, and communicating with the staff. Requirements: high school diploma or equivalent, previous supervisory experience, 18+, and