Key Holder

Books A Million; Matthews (NC); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Competitive compensation

Health & Wellness

Financial Protection

Retirement Savings

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

2nd and Charles in Matthews, NC is seeking a part-time Keyholder to serve as a limited Manager on Duty, maintaining store security under the management team. The role emphasizes protecting assets while delivering strong customer service and supporting daily store operations.

Duties include leading category teams, merchandising, cash handling, deposits, training associates, and communicating with the staff. Requirements: high school diploma or equivalent, previous supervisory experience, 18+, and

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross‑training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.

Skills

Strong communication

Interpersonal skills

Action oriented

Education

High school diploma or equivalent

Tools

Computer and cash register skills

Job description

US:NC:Matthews | Retail | ACTIVE PART TIME

Posted 2 months ago | Apply before November 21, 2026

Description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross‑training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications and Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

At 2nd and Charles, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join 2nd and Charles, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.