Part-Time Junior IT Specialist

Socket.dev; New York (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

Westman Atelier in New York City is seeking an entry‑level IT Support professional to keep our corporate and retail environments running smoothly. You will troubleshoot hardware and software, assist with onboarding and offboarding, manage IT inventory, and collaborate with external IT vendors on escalations.

Reporting to the VP, People, this role offers hands‑on experience across IT support, systems administration, asset management, security, and technology operations within a fast‑growing

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or related field.
• 1–3 years in IT support or related role; internships considered.
• Strong proficiency with MacOS and Windows.
• Experience with Google Workspace, Microsoft 365, Slack and Zoom.
• Understanding of office networking, Wi‑Fi, VPNs and device management.
• Excellent customer service and ability to explain tech to non‑technical users.
• Highly organized with strong attention to detail and follow‑through.
• Willingness to learn across IT functions in a fast‑growing brand.
• On‑site, flexible part‑time work in NYC as required.

Responsibilities

• Serve as the primary first‑line technical support for corporate and retail staff.
• Provide on‑site hardware, printer and Wi‑Fi troubleshooting in NYC office.
• Respond to IT tickets promptly based on impact and urgency.
• Set up and troubleshoot laptops, monitors, mobile devices and AV gear.
• Escalate complex issues to external IT partners while owning resolution.
• Document recurring issues, SOPs, and inventory for IT operations.
• Manage onboarding/offboarding, accounts, and device provisioning.
• Maintain accurate IT asset records and conduct routine software updates.
• Coordinate with external vendors on system projects and upgrades.

Skills

MacOS

Windows

Google Workspace

Microsoft 365

Slack

Zoom

Networking

VPNs

Device Management

Customer Service

Communication

Attention to Detail

Education

Bachelor's degree in Information Technology or related field

Tools

Google Workspace

Microsoft 365

Job description

About Westman Atelier

A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup.

• A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity
• Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science

About Our Founder

Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin.

Position Summary

In this role, based in NYC, you will provide day-to-day technical support to employees across our corporate and retail environments, ensuring our teams have the technology, access, and tools required to work effectively. Reporting to the VP, People, you will troubleshoot hardware and software issues, support onboarding and offboarding tech logistics, oversee IT inventory, and partner with external IT vendors on complex escalations.
This is a dynamic, highly collaborative role ideal for an entry-to-junior level IT professional looking to build a strong foundation across IT support, systems administration, asset management, security, and technology operations within a fast-growing prestige brand environment

Responsibilities

IT Support & Troubleshooting

• Serve as the primary first-line technical support to corporate and retail employees, resolving hardware, software, network connectivity, and user access issues across Mac and PC environments.
• Provide dedicated, hands-on on-site support in our NYC office for hardware setups, printer/Wi-Fi troubleshooting, and any other employee tech needs.
• Respond to and prioritize IT support tickets and requests in a timely, service-oriented manner based on business impact and urgency.
• Set up, configure, deploy, and troubleshoot workplace hardware, including laptops, monitors, mobile devices, printers, conference room AV equipment, and other workplace technology.
• Escalate more complex technical issues to external IT partners or appropriate internal resources while maintaining ownership through resolution.
• Document recurring IT issues, solutions, standard operating procedures, equipment inventory, and system information to streamline internal IT operations.

User & Device Management

• Manage the IT lifecycle for employee onboarding and offboarding, including account setup/deprovisioning (Google Workspace, Slack, etc.), device preparation, access provisioning, and equipment collection.
• Maintain complete and accurate records of company IT assets, including laptops, iPads, mobile devices, monitors, and accessories using inventory management tools.
• Perform routine software installations, operating system updates, and device configuration.
• Coordinate user access permissions across core business applications, enforcing established security, password and access standards.

IT Operations & Vendor Coordination

• Partner closely with external IT providers, consultants, and technology vendors to expedite and resolve complex network or technical infrastructure issues.
• Assist with IT projects, system implementations, technology rollouts, and hardware upgrades as needed
• Stay current on new tools and technology, and proactively identify opportunities to improve the employee technology experience and streamline or automate repetitive administrative workflows.

Requirements

• Bachelor's degree in Information Technology, Computer Science or related field.
• 1-3 years of experience in IT support, help desk, technical support, or a related role; internship or other relevant hands‑on experience will also be considered.
• Strong proficiency with Apple/macOS and Windows operating systems.
• Familiarity with cloud-based productivity suites (Google Workspace, Microsoft 365, Slack, Zoom) and common workplace applications.
• Strong understanding of office networking, Wi‑Fi configuration, VPNs, and device management.
• Exceptional customer service orientation with the ability to communicate technical information clearly and empathetically to non-technical users.
• Highly organized with rigorous attention to detail and strong follow‑through.
• Strong interest in technology with an eagerness to learn and develop across a broad range of IT functions.
• Strong problem‑solving skills with the self‑motivation to troubleshoot common hardware, software, connectivity, and user‑access issues independently and know when to elevate.
• Comfortable working in a fast‑paced, growing environment where priorities may shift quickly.
• Ability to work a flexible part‑time schedule on‑site at our NYC headquarters as required.

The base pay for this position will range from $25-$35/hour. Exact compensation may vary based on job related skills, experience, and location.