Part-Time Campus IT Support Specialist

Ivy Tech Community College of Indiana

Indianapolis (IN)

On-site

USD 18,000 - 23,000

Part time

14 days+

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Benefits offered by this job

Health benefits

Employee assistance program

Educational benefits

Retirement plan

Professional development

Job summary

Ivy Tech Community College of Indiana is seeking a part-time IT Support staff to assist the IT Support Team with daily operations, hardware and software support, printers, projectors, scanners and classroom IT equipment.

You will help faculty, staff and students, resolve helpdesk tickets within SLA, and maintain professional service while possibly working nights and weekends. This role requires strong customer service and reliable teamwork.

Qualifications

High School diploma required.
Associate Degree preferred. May substitute equivalent experience and or certifications for the degree.

Responsibilities

Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.
Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.
Process IT Helpdesk tickets to provide end‑user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.
Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.
Assist in moving equipment as assigned.