IT Support PT (Kokomo)

Ivy Tech Community College; Kokomo (IN); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health & Wellness

Vision plan

Employee Assistance Program

Educational benefits

Job summary

Ivy Tech Community College in Kokomo, Indiana is seeking a part-time IT Support team member to assist staff, faculty and students with daily IT tasks and classroom equipment operation. You will handle helpdesk tickets, provide end-user support for hardware and software, printers, projectors and network services.

The role requires strong customer service, communication and multitasking skills, with willingness to work nights and weekends and travel as needed.

Qualifications

• High School diploma required; Associate Degree preferred.
• Experience in a higher education environment is desirable.
• Must possess good customer service and organizational skills.
• Must communicate well via phone, email or in person.
• Ability to manage multiple priorities and maintain confidentiality.

Responsibilities

• Provide technical and user support to staff, faculty and students.
• Process IT Helpdesk tickets while meeting SLA and ensure clear communication within tickets.
• Support desktop/laptop devices, printers, document cameras, scanners, projectors, network, wireless and VoIP.
• Follow equipment cleaning and maintenance schedules; assist in moving equipment.
• Respond to supervisor for questions or escalation as needed.

Skills

Customer service

Organizational skills

Written and verbal communication

Multitasking

Confidentiality

Hardware/software support

Ladder climbing / lift 30 lb

Night/weekend availability

Travel as needed

Education

High School diploma

Associate Degree preferred

Tools

Printers

Document cameras

Scanners

Projectors

VoIP

Network/wireless

Job description

Under the direction of the IT Director, the IT Support Part-Time position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team, including but not limited to: support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; assist staff, faculty, and students with the operation of classroom IT and instructional equipment. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.MAJOR RESPONSIBILITIES:Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.Process IT Helpdesk tickets to provide end-user support covering but not limited to, issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.Utilize additional forms of communication such as phone or face-to-face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.Assist in moving equipment as assigned.The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.SUPERVISION RECEIVED: Campus IT DirectorSUPERVISION GIVEN: NoneHIRING RATE: $15.00 - $16.00/hour based on skills, experience and education.EDUCATION: High School diploma required. Associate Degree preferred. May substitute equivalent experience and/or certifications for the degree.EXPERIENCE AND SKILLS:Must possess good customer service and organizational skillsMust possess good written and oral communication skills and be able to provide service over the phone, through email or in personMust be proficient with current hardware and software technologyMust be able to maintain professional relationships with peers and superiorsAbility to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of supportMust be dependableAbility to stay calm in stressful situationsAbility to handle multiple competing prioritiesMust be physically capable of climbing ladders and lifting up to 30 pounds repeatedlyMust be willing to work nights and weekends as neededMust be willing to travel as necessaryExperience in a higher education environment is desirableIvy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:Health & WellnessAccess to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lensesEmployee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resourcesFinancial & Retirement BenefitsAll employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savingsEducational BenefitsFee remission for employees, spouses, and legal dependents.For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.