Part-Time IT Help Desk Technician (Tier 1)

CAMDEN COUNTY COLLEGE; New Jersey; On-site; USD 20,457 - 29,136; Part time

Job summary

Camden County College (CCC) is hiring a Help Desk Representative Tier 1 - Temporary Part-time at the Blackwood Campus under the Office of Information Technology. The role supports students and staff with technical assistance.

Candidates should have an associate degree or equivalent, strong communication, and the ability to work in a team. The position offers up to 25 hours per week and is based on-site in Blackwood, NJ.

Qualifications

• Associate’s degree or equivalent work experience.
• Oral and written communication skills.
• Excellent interpersonal skills with a focus on customer service.
• Working knowledge of software, hardware and other equipment.
• Knowledge of relevant call tracking applications.
• Ability to work collaboratively in a team environment.

Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to appropriate resource
• Identify and elevate situations requiring urgent attention
• Track and route problems and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates

Skills

Customer service

Oral and written communication

Interpersonal skills

Software & hardware knowledge

Call tracking software

Team collaboration

Education

Associate's degree or equivalent work experience

Job description

Camden County College (CCC) is hiring a Help Desk Representative Tier 1 - Temporary Part-time at the Blackwood Campus under the Office of Information Technology. The role supports students and staff with technical assistance.

Candidates should have an associate degree or equivalent, strong communication, and the ability to work in a team. The position offers up to 25 hours per week and is based on-site in Blackwood, NJ.