Part-Time Intake Team Support Specialist (Walled Lake)

Easterseals MORC Logo; Walled Lake (MI); On-site; USD 34,440 - 48,216; Part time

Benefits offered by this job

Dependent care reimbursement

Paid Leave Options

Bonus for taking time off

Paid Holidays

Wellness Programs

Public Service Loan Forgiveness employer

Mileage reimbursement

Free financial planning services

Student loan repayment options

Pet Insurance

Job summary

A community service organization in Walled Lake is seeking a Part-Time Team Support Specialist to engage with clients and assist them in their journey. The role involves welcoming new individuals, answering inquiries, and providing an empathetic experience. Required qualifications include clerical experience and strong computer skills. The organization offers numerous benefits such as paid time off, bonuses for extra time off, and opportunities for professional growth.

Qualifications

• Two years of full-time clerical experience.
• Knowledge of modern office equipment.
• Ability to handle diverse communication channels.

Responsibilities

• Engage consumers in a welcoming manner regardless of their background.
• Assist inquiries and resolve issues via various communication channels.
• Answer and triage phone calls, handle messages, and represent the program.

Skills

Clerical experience

Microsoft Office proficiency

Communication

Customer service

Education

High School diploma or better

Tools

Healthcare EHR systems

Salesforce

Job description

Part-Time Intake Team Support Specialist (Walled Lake)

Job Category: Adm Support - CSR/Reception/Asst/Schedulers

Requisition Number: PARTT003913

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• Posted : November 6, 2025
• Part-Time
• On-site

Locations

Showing 1 location

Walled Lake
Walled Lake, MI 48390, USA

Description

Easterseals MORC is hiring for a Part time Team Support Specialist to help make a difference and become part of something bigger than yourself!

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Benefits of Being a Superhero!

• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer.
• We provide bonuses and extra incentives to reward hard work & dedication.
• Mileage reimbursement in accordance with IRS rate.
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
• Student loan repayment options
• Pet Insurance

Job Duties

• Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, telehealth, email, live chat, and in-person interactions.
• Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of consumers and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public.
• Look up new individuals in EMR and add new individual charts when appropriate.
• Enhances engagement and outreach of new individuals by providing a welcoming, supportive intake experience and offering smooth transition from an individual’s first access point for services to intake appointment and to ongoing program services.
• Direct services may include outreach and engagement in the office or virtually.
• Educates new individuals on EM service array and Same Day Access process.

Qualifications

• Have two (2) years of responsible full-time clerical experience.
• Ability to make general decisions in accordance with departmental policiesand procedures.
• Strong computer knowledge and experience including Microsoft Office.
• Knowledge of modern office equipment, practices, and procedures. Experiencewith healthcare EHR systems and Salesforce a plus.
• Knowledge of grammar, spelling and punctuation.

Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.