Part-Time Insurance Customer Service Rep

State Farm Agent; Peoria (IL); On-site; USD 21,490,560 - 28,654,080; Part time

Benefits offered by this job

Competitive Hourly Pay

Bonus based on performance

Opportunity for advancement

Training & development

Company parties

Job summary

Aaron Freitag State Farm Agency in Peoria, IL seeks a dependable Part-Time Customer Service Representative to support our growing team. The role focuses on policy servicing, billing support, and client relations in a fast-paced, in-office setting.

You will handle customer inquiries by phone, email, and in person, process endorsements and payments, and look for cross-sell opportunities while maintaining accurate client records and contributing to a positive team environment.

Qualifications

• Strong communication and interpersonal skills.
• Organized, dependable, and detail-oriented.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working in a structured, fast-paced office environment.
• Previous customer service experience preferred (insurance experience is a plus).
• Willingness to obtain an insurance license (if not already licensed).

Responsibilities

• Provide prompt, professional, and friendly service to customers via phone, email, and in-person interactions
• Assist clients with policy changes, billing questions, and general account servicing
• Process endorsements, payments, and document updates accurately
• Support the sales team by identifying cross-sell and coverage opportunities
• Follow up with customers on outstanding items or service needs
• Maintain accurate and organized client records within agency systems
• Help ensure a smooth and efficient daily office operation

Skills

Strong communication

Organized

Detail-oriented

Multitasking

Customer service experience

Insurance license willingness

Job description

Aaron Freitag State Farm Agency in Peoria, IL seeks a dependable Part-Time Customer Service Representative to support our growing team. The role focuses on policy servicing, billing support, and client relations in a fast-paced, in-office setting.

You will handle customer inquiries by phone, email, and in person, process endorsements and payments, and look for cross-sell opportunities while maintaining accurate client records and contributing to a positive team environment.