Customer Service Coordinator – Export Support Services

ZIM; Virginia Beach (VA); On-site; USD 38,000 - 60,000; Full time

Job summary

ZIM in Virginia Beach is seeking an Export Support Services Coordinator to manage export documentation and back-office tasks supporting the Export Contact Center and GSS. You will handle bills of lading releases, invoicing, documentation chasing and respond to inquiries from CS and GSS teams.

The role requires a high school diploma, about one year of related experience, and strong soft skills. Previous call center experience is preferred as you coordinate solutions with customers and ensure

Qualifications

• High school diploma or GED required.
• 1 year of related experience or training in a service-related industry.
• Excellent soft skills and communication.
• Previous call center experience preferred.

Responsibilities

• Answer emails from internal teams regarding export bookings and documentation.
• Chase bookings with no activity or missing details to approve cargo.
• Coordinate solutions to documentation issues for customers.
• Release original bills of lading and express release for cash customers.
• Collect documents needed for hazardous approval and resolve discrepancies.
• Create and modify export bookings for special cargo.
• Research problems and perform root cause analysis for permanent fixes.
• Actively pursue personal development with coaching feedback.
• Perform any other duties as assigned.

Skills

Soft skills

Call center experience

Education

High school diploma or GED

Job description

++Main Purpose of the Role:++

The Export Support Services Coordinator is responsible for managing export documentation functions and other back office activities that support the Export Contact Center and GSS. This includes release of bills of lading, invoicing, documentation chasing, vessel cleaning and answering enquiries from the CS and GSS teams.

++Main Tasks:++

• Answers incoming emails from internal teams at ZIM and GSS related to export bookings and documentation.
• Chases bookings with no activity or missing documentation details which are required to approve cargo for loading.
• Coordinates solutions to documentation issues for customers.
• Releases original bills of lading and executes express release for cash customers upon confirmation of payment receipt.
• Collects documents needed to secure hazardous approval and works with customers to sort out discrepancies.
• Creates and modifies export bookings for special cargo.
• Researches problems and performs root cause analysis in order to propose permanent solutions.
• Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
• Any other duties as assigned.

• High school diploma or general education degree (GED);
• One-year related experience and/or training in a service related industry; or equivalent combination of education and experience.
• Excellent Soft skills
• Previous call center experience preferred.