Part-Time Immersive Experiences Supervisor

Blumenthal Arts; Charlotte (NC); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Blumenthal Arts seeks experienced Immersive Leads to oversee daily operations of Blume Studios' immersive exhibitions and experiences in Charlotte, NC. This temporary, part-time role runs roughly 20–30 hours weekly from early November through late May.

Shifts are typically Wednesday–Friday 2:00 p.m.–7:00 p.m. and Saturday–Sunday 10:00 a.m.–8:00 p.m. Availability for at least three shifts per week, including evenings, weekends, and holidays, is ideal.

Qualifications

• High school diploma or GED equivalent.
• At least one year of experience in guest services, hospitality, entertainment, retail, customer service, or a related field.
• Strong customer service mindset and passion for creating memorable guest experiences.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Comfort interacting with guests of all ages and backgrounds.
• Basic computer proficiency and ability to learn ticketing and point-of-sale systems.
• Experience supporting live events, attractions, museums, immersive experiences, or similar guest-facing environments is a plus.

Responsibilities

• Welcome guests and provide exceptional customer service throughout their visit.
• Scan tickets, assist with guest check-in, and facilitate smooth entry into experiences and events.
• Sell tickets, merchandise, concessions, and other offerings using ticketing and point-of-sale systems.
• Accurately process credit card and digital payment transactions.
• Answer guest questions regarding exhibitions, schedules, amenities, policies, and venue operations.
• Provide wayfinding assistance and support guests navigating the venue.
• Deliver orientation information and experience-specific instructions.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Calm under pressure

Guest interaction

Basic computer skills

Team collaboration

Education

High school diploma or GED

Job description

Blumenthal Arts seeks experienced Immersive Leads to oversee daily operations of Blume Studios' immersive exhibitions and experiences in Charlotte, NC. This temporary, part-time role runs roughly 20–30 hours weekly from early November through late May.

Shifts are typically Wednesday–Friday 2:00 p.m.–7:00 p.m. and Saturday–Sunday 10:00 a.m.–8:00 p.m. Availability for at least three shifts per week, including evenings, weekends, and holidays, is ideal.