Immersive Experience Guest Services Associate

Blumenthal Arts; Charlotte (NC); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Blumenthal Arts in Charlotte, NC seeks dynamic Immersive Associates to support Blume Studios' immersive exhibitions and experiences. As a front-of-house team member, you deliver outstanding customer service, assist with admissions and ticketing, and help ensure guests feel welcomed and informed throughout their visit.

This temporary, part-time role runs from early November through late May, averaging 20-30 hours per week with shifts on Wednesday through Friday, 2:00 p.m.–7:00 p.m., and Saturday

Qualifications

• High school diploma or GED required.
• At least one year of guest services or related experience.
• Strong customer service mindset and passion for guest experiences.
• Excellent interpersonal and communication skills.
• Attention to detail and organizational abilities.
• Able to stay calm and professional in a fast-paced environment.
• Comfort interacting with guests of all ages.

Responsibilities

• Welcome guests and provide exceptional customer service throughout their visit.
• Scan tickets, assist with guest check-in, and facilitate smooth entry into experiences and events.
• Sell tickets, merchandise, concessions, and other offerings using ticketing and point-of-sale systems.
• Accurately process credit card and digital payment transactions.
• Answer guest questions regarding exhibitions, schedules, amenities, policies, and venue operations.
• Provide wayfinding assistance and support guests navigating the venue.
• Deliver orientation information and experience-specific instructions.
• Assist guests with accessibility needs and accommodations.
• Monitor guest flow and queue areas to promote a positive and efficient experience.
• Maintain cleanliness, organization, and presentation standards throughout guest-facing spaces.
• Restock merchandise, concessions, and operational materials as needed.
• Support inventory counts, merchandise organization, and retail displays.
• Assist with guest concerns and elevate issues to leadership when appropriate.
• Follow all safety, security, and emergency procedures.
• Work collaboratively with team members to provide a seamless guest experience.

Skills

Customer service

Guest services

Communication

Attention to detail

Calm under pressure

POS systems

Team collaboration

Education

High school diploma or GED

Job description

Blumenthal Arts in Charlotte, NC seeks dynamic Immersive Associates to support Blume Studios' immersive exhibitions and experiences. As a front-of-house team member, you deliver outstanding customer service, assist with admissions and ticketing, and help ensure guests feel welcomed and informed throughout their visit.

This temporary, part-time role runs from early November through late May, averaging 20-30 hours per week with shifts on Wednesday through Friday, 2:00 p.m.–7:00 p.m., and Saturday