Part-Time Hybrid Remote Customer Service Representative

Ilene Semanic - State Farm Agency; Frankfort (IL); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Retirement

Team-building events

Growth opportunities

Job summary

Ilene Semanic - State Farm Agency in Frankfort, IL seeks a licensed Part-Time Customer Service Representative for a hybrid remote/in-office role. You will nurture customer relationships, answer inquiries, and explain insurance options with a needs-based approach.

The ideal candidate holds a Property & Casualty license, Life and Health license, and can work part-time from home and at the agency office. Strong communication and organizational skills are essential.

Qualifications

• Active Property & Casualty license required.
• Life and Health license required.
• Prior State Farm or related insurance experience.
• Part-time work from home and in-office at Frankfort, IL location.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance options, coverages, changes, transfers, billing.
• Educate customers on insurance options using a needs-based approach.
• Maintain a strong work ethic and participate in team activities.

Skills

Relationship building

Customer service

Communication skills

Organizational skills

Detail oriented

Teamwork

Tools

Licensing (P&C)

Licensing (Life & Health)

Computer skills

Job description

Part-Time Hybrid Remote Customer Service Representative

About this position

Part-Time Hybrid Remote Customer Service Representative

Successful State Farm Agency of 45 years is seeking a qualified professional to join their winning team for the part-time role of a hybrid remote/in-office Licensed Customer Service Representative. We seek an licensed energetic professional interested in helping our business continue to grow through value-based conversations and remarkable customer experience.

This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.

This hybrid remote position is only available to candidates who meet the following criteria:

• Must have prior State Farm or other related insurance experience
• Must have an active Property and Casualty license
• Must be able to work part-time from home and in-office at our agency office location in Frankfort, IL

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Starting hourly pay $20 - $25 per hour depending on experience
• Paid Time Off (personal/sick days and vacation)
• Paid Holidays
• 401(k) Retirement
• Many fun team-building events
• Positive place to work
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (required)
• Life and Health license (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.