Part Time Hotel Night Auditor

Churchill Downs Incorporated (CDI); Oxford (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated Hotel Front Desk Agents for night shifts. This role is pivotal in ensuring guest satisfaction through exceptional service and efficient operations. You'll be the first point of contact for guests, handling check-ins and check-outs, managing transactions, and addressing inquiries with professionalism. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and has a knack for problem-solving. Join a team that values positivity and teamwork, and contribute to creating memorable experiences for all guests.

Qualifications

• 1+ year experience in guest service is required.
• Must demonstrate effective communication skills.
• Ability to handle cash and process transactions accurately.

Responsibilities

• Check guests in and out efficiently while providing excellent service.
• Perform nightly audits and reconcile guest folios.
• Assist guests with inquiries about the hotel and local area.

Skills

Customer Service

Multi-tasking

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

Tools

Visual One

Job description

Oxford
777 Casino Way
Oxford, ME 04270, USA

Oxford
777 Casino Way
Oxford, ME 04270, USA

Job Title: Hotel Front Desk Agents Night Audit

Effective Date: 11/04/2019
Revised Date:

Reports to: Hotel Front Desk Supervisor and Front Desk Manager

Salary Grade:

FLSA Status: Non-Exempt

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Position Summary

The Hotel Front Desk Agent will contribute to the success of Oxford Casino Hotel by providing customer service to all guests and team members. They will maintain a positive demeanor for all guests and team members. The agent will be knowledgeable of procedures and efficiently using Visual One to assist guests with Hotel needs. Excellent customer service skills are required.

Essential Job Functions

• Adheres to all Standard Operating Procedures, (SOPs).
• Checks guests in and out of Hotel efficiently while providing excellent customer service.
• Processes transactions associated with guests stay.
• Performs Audit Nightly for Hotel.
• Reconciles all guest folios, identifies and fixes errors.
• Sells items from retail gift shop.
• Maximize sales revenues through up-selling and marketing promotions.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Communicates with housekeeping and other Casino departments to meet guest needs.
• Completes assigned checklists and projects.
• Demonstrates understanding of Hotel operations.
• Provides the highest quality of service and hospitality.
• Uses Visual One proficiently.
• Reports to Hotel Front Desk Manager and Supervisor.
• Ensure that all items are correct, in the reservation process and while checking guests in and out of the Hotel.
• Must be able to perform under stressful, demanding situations.
• Ability to remain positive and calm when repeating redundant tasks, answering phone, creating guest reservations and answering questions.
• Works with communication devices such as telephones, radio, bulletin boards, log book, and email.
• Maintains a professional relationship between guests and front desk team members.
• Promotes Oxford Casino Hotel at every opportunity.
• Maintains confidentiality and security of relevant information.
• Answers guest’s questions concerning the Casino/Hotel and local surrounding areas.

Job Specifications

• High School Diploma or equivalent.
• Minimum of one (1) year prior experience in guest service capacity.
• Must have the ability to multi-task.
• Ability to remain calm and find solutions to challenges.
• Must have basic math and spelling skills to be able to accurately handle cash and process sales transactions.
• Demonstrates ability to communicate effectively, written, verbal, and with body language.
• Prior hotel computer point of sale experienced preferred.
• This position requires Hotel Front Desk experience, education and job knowledge to meet current business needs.

Physical Demands and Work Environment

Must have the ability to stand for long periods of time, stay positive and calm to effectively ensure 100% guest satisfaction especially during high volume times. Must be able to assist guests with moving luggage, accessing wheelchairs which includes lifting up to 40lbs. Must be able to frequently lift and carry office supplies a minimum of 25lbs.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

#OxfordCasino

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.