Part Time Hotel Night Auditor/Front Desk Agent

Meyer Jabara Hotels; Baltimore, Village of Lindenhurst (MD, NY); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a dynamic team as a Night Auditor/Front Desk Agent at an esteemed hotel, where you'll play a crucial role in ensuring guest satisfaction and operational efficiency. This part-time position involves balancing daily transactions, providing exceptional customer service, and maintaining high standards of safety and security. You'll engage with guests, manage reservations, and handle various office equipment, all while contributing to a welcoming atmosphere. If you thrive in a fast-paced environment and possess a passion for hospitality, this opportunity is perfect for you to grow and make a difference in guests' experiences.

Qualifications

• 1-2 years of hotel experience preferred.
• High School diploma required; college coursework helpful.

Responsibilities

• Efficiently check in and out guests while balancing daily transactions.
• Ensure safety and security of guests and hotel assets.

Skills

Customer Service

Mathematical Reasoning

Oral and Written Communication

Multi-Lingual Skills

Education

High School Diploma or Equivalent

College Coursework in Related Field

Tools

Microsoft Office

Credit Card Authorization Machine

Two-Way Radio

Job description

Part Time Hotel Night Auditor/Front Desk Agent

888 S Broadway, Baltimore, MD 21231, USA Req #1397

Tuesday, April 4, 2023

Job Title: Part Time Night Auditor/ Front Desk Status: NON-EXEMPT

Reports to: General Manager

Position Summary:

The Night Auditor/ Front Desk Agent is responsible for the prompt and efficient balancing of the day’s transactions of the entire hotel, as well as for safeguarding both the hotel’s guests and its assets by following all established safety and security policies. He or she is responsible for the courteous and efficient check in and check out of guests and for meeting many other guests' needs during their stay. The Night Auditor/ Front Desk Agent is also responsible for the collection of monies for services rendered during a guest stay. Responsible for the smooth operation of the front office, and for ensuring that all standard operating procedures pertinent to the Front Office are followed.

Experience & Education:

• 1 to 2 years of experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous customer service experience strongly preferred.
• Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.
• Ability to work with Microsoft Office products and various other software programs.
• Valid driver’s license required.

Requirements:

Work Environment – Ability to work:

• Under variable temperature conditions
• Under variable noise levels
• Indoors
• Long hours sometimes required.

Physical Requirements:

Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

• Ability to work under variable temperatures and noise levels.
• Near Vision - The ability to see details at close range.
• Ability to bend, stretch, twist or reach with your body and arms.
• Must be able to stand and/or walk for lengthy periods of time.

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Multi-Lingual skills helpful.

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working.
• Comply at all times with hotel’s policies and procedures to encourage safe and efficient hotel operations.
• Positively interact with hotel guests.
• Check guests in and out of the hotel.
• Confirm payment method at check in and obtain full payment at check out.
• Log all requests and confirm completion.
• Direct guests to daily functions within the hotel.
• Review PMS inventory and house count for availability and rates.
• Book reservations for day of arrival or future stays.
• Balance and prepare individual paperwork for closing shift.
• Balance bank daily (which includes counting bank before beginning a shift and after shift closes).
• Maintain and market special guest programs.
• Handle incoming/outgoing calls.
• Take and deliver messages.
• Be familiar with guest privacy.
• Provide information about the hotel.
• Know emergency procedures.
• Know VIP procedures.
• Run copies and charge guests as needed.
• Send faxes and charge as needed.
• Run daily arrival report and annotate guest reservation/inform team of special requests.
• Review changes in Policy and Procedure.
• Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt.
• Stock and clean work space for next shift.
• Distribute billing reports to hotel outlets.
• Prepare key check inventory.
• Block bus tours and notify Housekeeping.
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention.
• Balance number of rooms and revenue each night.
• Prepare necessary reports, and Month End Reporting.
• Balance Guest Services and Food and Beverage cashiers’ work.
• Balance credit cards and Batch them.

Non-Essential Duties:

• Other duties as assigned.