Part Time Help Desk Support

Wharton County Junior College; Wharton (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

Wharton County Junior College on the Wharton Campus is seeking a Part Time Help Desk Support to provide first-line IT assistance to students, faculty, and staff, and to handle inquiries with basic troubleshooting.

The role involves routing more complex issues to the Help Desk/Training Coordinator while maintaining professional service and timely communication.

Qualifications

• High School diploma or equivalent required.
• One year of office work experience or equivalent education (30 college credit hours) or combination of work experience and education.
• Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques is required.

Responsibilities

• Provide first-line information technology support to students, faculty and staff.
• Filter and escalate appropriate service requests to the Help Desk Technician or Help Desk/Training Coordinator.

Skills

Customer service

Telephone support

Clear communication

Education

High School diploma or equivalent

Tools

Internet browsers

Operating systems

Troubleshooting techniques

Job description

Part Time Help Desk Support

Wharton County Junior College

Salary: $12.56 Hourly

Job Type: Support Staff Part Time

Job Number: 2608 S 058

Location: Wharton Campus, 911 Boling Highway, Wharton, TX

Department: Vice Pres of Information Technology Area

Closing:

General Description

The Part Time Help Desk Support is responsible for providing excellent customer service supporting first line response for students, faculty, and staff requiring assistance with information technology request. This position filters and escalates appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator

Requirements

This position requires a High School diploma or equivalent. One (1) year of current office work experience or equivalent education (30 college credit hours) or a combination of work experience and education. Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.

To be considered for this position, all qualified applicants must attach to their online application the following documents:

• Copy of college transcript (if applicable)
• Resume
• Cover Letter outlining relevant experience