Part-Time Guest Services & Reservations Concierge

Rumbling Bald on Lake Lure; Lake Lure (NC); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Amenities access

Job summary

Rumbling Bald on Lake Lure in North Carolina is seeking a friendly Guest Services Representative to support the Lodging Department and deliver exceptional hospitality from arrival to departure.

The part-time role (up to 29 hours/week) requires customer service experience, MS Office proficiency, and a valid driver’s license; responsibilities include answering calls, creating guest passes, and guiding Members and Guests on amenities and local attractions.

Qualifications

• Associate’s degree preferred; high school diploma required.
• Minimum of 2 years’ experience in customer service.
• Valid driver’s license required.
• Proficient in Microsoft Excel and Word; comfortable navigating apps, software, and other advanced computer systems.
• Highly organized with strong attention to detail.
• Demonstrates a high degree of integrity and confidentiality.

Responsibilities

• Answer and assist in-bound calls related to Rumbling Bald Lodging reservations.
• Assist Members and guests with questions regarding the Guest Pass policy and process.
• Create accurate and timely guest passes in accordance with Member requests.
• Prepare guest arrival packets.
• Make changes or cancellations to guest passes following Board approved policies.
• Post and verify guest pass charges, ensuring accuracy of all postings, changes, and adjustments.
• Respond promptly and thoroughly to guest pass inquiries and concerns.
• Provide information about Rumbling Bald amenities, services, policies, area attractions, dining options, and directions.
• Answer all phone calls, voicemails, and emails in a courteous and efficient manner.
• Cross train as needed to develop a broader skillset and support other departments.
• Foster effective communication and collaboration with fellow Associates and other departments.

Skills

Customer service

Communication

Organization

Confidentiality

Education

Associate’s degree preferred

High school diploma required

Tools

Microsoft Excel

Microsoft Word

Job description

Rumbling Bald on Lake Lure in North Carolina is seeking a friendly Guest Services Representative to support the Lodging Department and deliver exceptional hospitality from arrival to departure.

The part-time role (up to 29 hours/week) requires customer service experience, MS Office proficiency, and a valid driver’s license; responsibilities include answering calls, creating guest passes, and guiding Members and Guests on amenities and local attractions.