Part-Time Guest Services, IU Event Services

Indiana University; Bloomington (IN); On-site; USD 17,908 - 18,253; Part time

Benefits offered by this job

Medical insurance

Tuition subsidy

10 paid holidays

Paid time off

Job summary

Indiana University (IU) Event Services seeks friendly part-time staff for guest services at sports, academic, and entertainment events in Bloomington, IN. You will provide exceptional service, assist with seating, scanning tickets, and VIP areas, and help guests with accessibility needs while supporting a safe crowd environment.

The role requires high school completion and sales or customer service experience, with incentives and benefits for full-time staff in the IU system.

Qualifications

• Sales or customer service experience
• High school diploma or equivalent (GED/HSED)

Responsibilities

• Provide exceptional customer service to every guest
• Assist with seating, scanning tickets, and VIP hospitality areas
• Help guests with accessibility needs
• Oversee crowd management to maintain safety
• Understand venue layouts and direct guests as needed
• Support and cheer on coworkers in a team environment

Skills

Outstanding customer service

Communication skills

Team collaboration

Flexibility / adaptability

Mobility & stamina

Education

High school diploma or equivalency

Job description

Auditorium (BA-AUTM-IUBLA)

Indiana University (IU) Event Services is Bloomington's leading provider of guest services staffing for sports, academic, and entertainment events. Our service model strives to create positive experiences for our guests and a fun, high-energy environment for our staff. IU Event Services events are aligned with the vision and goals of Indiana University, bringing with us the philosophy that every event must be created with our guests in mind.

• Provides exceptional customer service to every guest they encounter to ensure a positive and welcoming experience.
• Takes on any position including (but not limited to); scanning tickets, guest seating, and assisting in VIP hospitality areas.
• Assists patrons with accessibility needs.
• Oversees crowd management to ensure a safe experience for all guests.
• Understands venue layouts and provides directional assistance to guests.

Education

Required

• High school diploma or equivalent (such as HSED or GED)

Work Experience

Required

• Sales or customer service experience

Skills

Required

• Outstanding customer service and communication skills
• Willingness to learn new skills and get feedback
• Eagerness to support and cheer on coworkers in a team environment
• Ability to adjust to ever-changing event demands

This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without accommodation.

Additional supervisor and manager positions available after experience.

Bloomington, Indiana

$13.00 - $13.25 per hour, based on event type. Paid incentives offered throughout the calendar year to incentivize attendance at various major events.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Indiana University's Job Framework information is available.

The following equal opportunity statement is included: Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety or visiting IUPD.

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