Part-Time Guest Experience Usher — 401(k) Eligible

Oak View Group; Town of Florida (NY); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group (OVG) is seeking part-time Guest Services Event Staff for SoFi Center in Palm Beach Gardens. You will usher, assist with concourse customer service, and greet fans, helping to create a memorable arena experience.

The role supports fans, directs them to seats, and ensures safety while maintaining a friendly, world‑class atmosphere. Weekend availability and the ability to stand long hours are required.

Qualifications

• 6+ months of hospitality or entertainment experience preferred.
• Friendly, positive attitude and ability to handle difficult situations.
• Comfortable standing for long periods and working weekends.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• When gates open, welcome our fans with a great smile and helpful attitude.
• Guide the foot traffic flow of large crowds
• Assist fans in locating their ticketed seats.
• Assist suite guests by providing proper wristbands for high-security areas
• Being alert and proactive to potential hazards and reporting incidents when they occur.
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA-accessible seating sections.
• Adhere to all building policies and procedures to ensure a safe environment for all guests.
• Be knowledgeable about the venue's emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
• Provide excellent customer service assistance to internal and external clients
• Perform other duties as required

Skills

Customer service

Guest services

Teamwork

Education

High School Diploma or GED

Job description

Oak View Group (OVG) is seeking part-time Guest Services Event Staff for SoFi Center in Palm Beach Gardens. You will usher, assist with concourse customer service, and greet fans, helping to create a memorable arena experience.

The role supports fans, directs them to seats, and ensures safety while maintaining a friendly, world‑class atmosphere. Weekend availability and the ability to stand long hours are required.