Part-Time Guest Experience Specialist

Build-A-Bear Workshop; Santa Clara (CA); On-site; USD 27,000 - 28,000; Full time

Job summary

Build-A-Bear Workshop is seeking a Bear Builder to engage guests in creating personalized furry friends and ensuring a memorable experience in our retail environments. You will interact with guests warmly, demonstrate enthusiasm for the brand, and maintain a welcoming atmosphere across indoor and outdoor mall locations.

The role emphasizes teamwork, reliability, and a flexible, customer-focused approach to meet brand standards and guest expectations during shifts.

Qualifications

• High school diploma or GED is required.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Skills

Guest service

Teamwork

Communication

Customer focus

Education

High school diploma or GED

Associate’s degree (preferred)

Job description

Build-A-Bear Workshop is seeking a Bear Builder to engage guests in creating personalized furry friends and ensuring a memorable experience in our retail environments. You will interact with guests warmly, demonstrate enthusiasm for the brand, and maintain a welcoming atmosphere across indoor and outdoor mall locations.

The role emphasizes teamwork, reliability, and a flexible, customer-focused approach to meet brand standards and guest expectations during shifts.