Part-Time Guest Experience Specialist

Build-A-Bear Workshop; Erie (Erie County); On-site; USD 28,000 - 38,000; Full time

Job summary

Build-A-Bear Workshop is hiring a Bear Builder associate to join our busy retail team. You will assist guests in creating personalized furry friends, ensure a memorable experience, and demonstrate genuine enthusiasm for our brand.

This role requires a high school diploma, a friendly attitude, flexibility, and dependable team spirit. You will work in indoor/outdoor mall locations, lift up to 25 pounds, and help maintain brand standards to deliver an Experience First culture.

Qualifications

• High school diploma or GED equivalent.
• Preferred: Associate's degree in business, management, or related field.
• Excellent guest-service mindset and adaptability.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Skills

Customer service

Guest interaction

Communication

Teamwork

Flexibility

Calm under pressure

Education

High school diploma or GED

Associate's degree in business or related field

Job description

Build-A-Bear Workshop is hiring a Bear Builder associate to join our busy retail team. You will assist guests in creating personalized furry friends, ensure a memorable experience, and demonstrate genuine enthusiasm for our brand.

This role requires a high school diploma, a friendly attitude, flexibility, and dependable team spirit. You will work in indoor/outdoor mall locations, lift up to 25 pounds, and help maintain brand standards to deliver an Experience First culture.