Part-Time Guest Experience Educator

Lululemon Athletica; Illinois; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking an Educator to deliver world-class guest service and product education in our retail stores. You will engage with guests, understand needs, and share authentic information about our community and culture.

Responsibilities include conducting seamless transactions, supporting store operations, and helping create an inclusive, energetic store environment. Flexible schedules and a team-focused mindset are essential.

Qualifications

• Fosters an inclusive environment and celebrates differences.
• Demonstrates honesty, fairness, and ethics in all interactions.
• Delivers excellent guest experience and engagement with the community.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon is seeking an Educator to deliver world-class guest service and product education in our retail stores. You will engage with guests, understand needs, and share authentic information about our community and culture.

Responsibilities include conducting seamless transactions, supporting store operations, and helping create an inclusive, energetic store environment. Flexible schedules and a team-focused mindset are essential.